Head of ICHRA Operations

4 weeks ago

Remote, Oregon, United States Gravie Full time

Hi, we're Gravie, and we are building the health plan of the future. For the past few decades, the health insurance industry has evolved to serve the needs of employers, insurance companies, brokers, and (sometimes) doctors and hospitals. The needs of the consumer, however, have largely been left out of the equation. We're changing that. We are rebuilding the entire health insurance stack, with the consumer as the central focus. Our goal is to create a health plan that people can love.

A Little More About Us:

· We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

· We are quickly becoming one of the fasting growing health benefits companies in the country, having organically grown revenues by triple digits over the past few years. Also, we were awarded Inc Magazines Best in Business Gold Medal award in 2021.

· We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

· Our customers like us. Our revenue churn is in the single digits, in an industry where greater than 20% churn is common.

· Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.

A Little More About the Role:

We're looking for a Head of ICHRA Operations. This role will be instrumental in ensuring that our employers and members have a best-in-class experience with our ICHRA product and service. This leader is a cross-functional relationship builder, with a keen eye for process, prioritization, and innovation. This leader will play a pivotal role in developing a product and service that is changing the way consumer health plan needs are met.

You will:

· Build out and oversee a Carrier Relations team responsible for establishing and maintaining relationships with carriers in order to enroll members, facilitate payments for their selected plans, and build a foundation for potential integrations.

· Own the creation and maintenance of a Carrier knowledge management resource that operational teams can leverage as they are helping members shop for a plan, enroll in a plan, and pay for a plan.

· Develop a system for tracking commissions owed to Gravie by carriers.

· Work with Marketing to educate carriers on ICHRA and why they need to invest in ICHRA related capabilities.

· Oversee the Application Coordinator team and build processes to streamline and improve the efficiency of the enrollment process.

· Build out and oversee a Payments team responsible for ensuring member payments have been successfully made to the carrier, and working with the Gravie Care Advisor team to reconcile any outstanding or incorrect payments.

· Develop, roll out, and improve as needed the cross-functional processes between all ICHRA teams to ensure a seamless experience for ICHRA employers, members, and brokers.

· Work with cross-functional partners to design and evolve our ICHRA operational playbook, including manual processes and workflows to optimize the member experience, remove redundancies, and complement the automated functions of Gravie's technical solution.

· Support the development and delivery of the onboarding, training, and support materials for the Gravie Care Advisor team, our licensed agents who help our members select the best health plan for them.

· Manage and maintain the license status of the Gravie Care Advisor team to ensure we meet state and carrier requirements.

· Support Gravie Care leadership in the development of KPIs and performance standards for the Gravie Care Advisor team.

· Work with Compliance to ensure our ICHRA service meets regulatory requirements.

· Work with Sales and growth partners to ensure prospective clients are set up for success.

· Partner with Product leadership to inform product strategy, roadmap, and carrier integration opportunities.

· Work with Product to roll out or test any Product initiatives.

· Build systems to collect data to identify trends, inform process and tool development, make business decisions, develop performance metrics and continuously work to improve them.

· Develop and implement quality assurance and training strategy that ensures the highest standard of customer service is delivered and maintained in all aspects of ICHRA delivery, including implementation, account management, and operations.

· Design metrics to measure performance and ensure attainment of all performance measures including quality, service levels, and customer satisfaction.

· Partner with Technology leadership to identify technologies and systems needed to deliver on the ICHRA experience.

· Demonstrate commitment to core Gravie competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

· Strongly prefer operating experience in the individual health insurance market but will consider relevant experience in adjacent industries.

· We care less about your degree and more about your ability to think critically and speak your mind, use data and information to help you make decisions and solve problems, and your creativity.

· We also care less about your previous titles and more about the depth and breadth of experiences you've had creating and running a world class customer service program.

· Experience creating automated enrollment processes.

· Proven experience developing business partnerships.

· A high degree of comfort and familiarity with tools and technology

· Proven ability to inspire a team, develop leaders and hold teams to a high standard of performance.

· Previous success establishing processes and tools and scaling teams in a high growth environment.

· Excellent analytical capabilities and previous experiences using data and information to inform decisions.

· Ability to track and report on Call Center Metrics

· Ability to deal with ambiguity, shift gears comfortably, and decide and act without having the total picture.

Competitive pay is standard. Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard benefits, Gravie's package includes alternative medicine coverage, flexible PTO, 16 weeks paid parental leave, paid holidays, cell phone reimbursement, education reimbursement, and 1 week of paid paw-ternity leave just to name a few.

  • Head of Customer Success Operations

    2 months ago

    Remote, Oregon, United States Quickbase Full time

    Head of CS Operations (Director Level)About the roleAs a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery and Customer Support teams. Reporting to our SVP, Business Operations, you...

  • Head of Ecosystem

    1 month ago

    Remote, Oregon, United States WOO X Full time

    WOO operates a centralised exchange WOO X and a decentralised platform WOOFi, democratising access to top-tier liquidity and exceptional trading execution while keeping costs competitive. Our native token, $WOO offers token holders a unique position to participate, engage, and maximise the benefits of both the DeFi and CeFi ecosystem. Our team of 200...

  • Global Head of Sales

    1 month ago

    Remote, Oregon, United States Anchorage Digital Full time

    At Anchorage Digital, we are building the world's most advanced digital asset platform for institutions to participate in crypto.Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage...

  • Head of Research

    3 weeks ago

    Remote, Oregon, United States Scope3 Full time

    About Scope3Scope3 is the industry's leading collaborative sustainability platform. By modeling the complex digital advertising supply chain, we help brands measure and dramatically reduce digital waste to reduce carbon emissions from advertising and increase the efficacy of advertising investment. This is an exceptional opportunity to build a company...

  • Head of Design

    1 month ago

    Remote, Oregon, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • Head of User Acquisition

    1 month ago

    Remote, Oregon, United States Boom Entertainment Full time

    Boom Entertainment is a technology company that is fueling the biggest winners in sports betting and online gaming. Working with professional sports leagues, media companies, and leading casino operators, Boom provides technology and games to many of the biggest names in the industry -- NBC Sports, Barstool Sports, Penn National Gaming, 8AM Golf, YES...

  • Head of Industry, Insurance

    1 month ago

    Remote, Oregon, United States Ushur Full time

    Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer's self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience AutomationTM, enabling these enterprises to leapfrog their digital native counterparts and...

  • Head of Customer Success

    2 months ago

    Remote, Oregon, United States SmarterDx Full time

    RoleAs the Head of Customer Success at SmarterDx, you will build and scale SmarterDx's Customer Success function from scratch as we continue on our trajectory to become a dominant force in the clinical documentation space. You won't just be an intermediary for our clients: rather, you will draw upon your direct expertise in hospital revenue cycle management,...

  • Head of Partnerships

    2 months ago

    Remote, Oregon, United States Eco Full time

    Tldr:New protocol, nearing launch, straddling the worlds of web3 (Ethereum, then beyond) and digital payments. This role demands deep knowledge and enthusiasm about both. You'll work closely with product, marketing, and company leadership to recruit and support key partners, inform strategy and accelerate our roadmap. You'll need to be relentlessly creative...

  • Head of Climate Impact

    2 months ago

    Remote, Oregon, United States Terraformation Full time

    Job MissionAs the Head of Climate Impact, you will develop partnerships with clients to achieve their ESG goals by supporting Terraformation's mission. You'll own carbon credit purchase agreements, project sponsorship, co-creating new financial vehicles, and more—the climate crisis needs creative approaches to partnership.Location: Remote; US...

  • Marketplace Operations Leader

    2 months ago

    Remote, Oregon, United States Incredible Health Full time

    Do you have a deep passion for delighting customers? Do you love being a leader who also rolls up their sleeves, mentoring team managers, and being an owner of a large Operations function? Do you want to make a difference in the careers of healthcare workers across the country? If this inspires you, let's talk.Incredible Health is the largest AI-powered...

  • Marketing Strategy and Operations, Product Marketing

    4 weeks ago

    Remote, Oregon, United States Stripe Full time

    Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Marketing Planning and Operations Senior Manager

    4 weeks ago

    Remote, Oregon, United States Velocity Global Full time

    As the Marketing Planning and Operations Senior Manager you will play a crucial role in the execution of comprehensive marketing strategies that align with our goals and in partnership with marketing leaders. You have operational experience and will ensure that the marketing team operates efficiently and effectively as well as drive select cross-functional...

  • Head of Sales

    1 month ago

    Remote, Oregon, United States IV Full time

    DescriptionIV.AI is a global AI platform that helps businesses solve hard problems that drive jaw-dropping growth. IV.AI works with businesses to drive value from a proprietary AI that helps them better connect with their customers to automate relationships and understand their importance. As a VP of Sales, your primary role will be to help close high-value...

  • Director of Marketing Operations and Communications

    1 month ago

    Remote, Oregon, United States Cayaba Care Full time

    About Cayaba CareOur mission is to improve outcomes in underserved communities by reimagining how maternity care is delivered. Our team is focused on building technology-enabled solutions to deliver comprehensive clinical and non-clinical maternity services in-home or in-office. Our Values:Healthcare is Human: We partner with the communities we serve to...

  • Head of Enterprise Sales

    3 months ago

    Remote, Oregon, United States NexHealth Full time

    About NexHealthOur healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth's mission is to accelerate innovation in healthcare. We're doing this by connecting...

  • Head of Compliance and Regulatory Affairs

    1 week ago

    Remote, Oregon, United States myGwork Full time

    About Us: We are a proud member of myGwork, the premier global platform dedicated to the LGBTQ+ business community. Our organization is committed to fostering an inclusive environment where diversity thrives. Position Overview: We are seeking a seasoned professional to lead our Compliance and Regulatory Affairs team. This role is pivotal as we expand our...

  • Head of Channel Sales

    3 weeks ago

    Remote, Oregon, United States ReliaQuest Full time

    Why it's worth it: Join us as we pursue our mission to make security possible. We are focused on helping security operations teams force multiply their impact to increase visibility, reduce complexity and manage risk for the business. As a global leader in Open XDR-as-a-Service, our flagship product, ReliaQuest GreyMatter, is a cloud-native Open XDR...

  • **Repair Field Operations Leader**

    5 days ago

    Remote, Oregon, United States Otis College of Art and Design Full time

    **Job Summary**We are seeking a highly motivated and experienced **Repair Field Operations Leader** to provide direction, support, and leadership for our Billable Repair business in the Northwest Operating Area.**Key Responsibilities**Drive field efficiency and quality improvements to meet labor and material margin plansAchieve annual sales and margin plans...

  • Global Controller

    4 weeks ago

    Remote, Oregon, United States Digital Green Full time

    About Digital Green Digital Green is a global development organization that is creating a world where farmers use technology and data to build prosperous communities. We join forces with governments, private agencies, and most importantly, rural communities themselves to co-create digital solutions that are of the community and for the community. When...