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Corporate Director, Culture Transformation

4 months ago

Bethesda, Maryland, United States Bethesda Marriott Full time
Job Number
Job Category Human Resources
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
Job Summary

***Ideal candidate will have current or past experience with The Ritz-Carlton brand

***Must have the ability to travel 85% of the time (domestic and international travel)The Ritz Carlton Leadership Center (Rclc) is a for-profit, advisory and consulting organization that specializes in customer experience, organizational culture transformation, and service strategy programs. The RCLC offers courses, onsite presentations, and advisory consulting services. The Corporate Director, Culture Transformation is an Individual Contributor, responsible for delivery of all of the RCLC offerings around the world and domestically. This position can be based anywhere in the US near a major airport and reports to the Senior Practice Director of The Ritz-Carlton Leadership Center.
The Core Responsibilities For This Position Include

  1. Delivering all Leadership Center offerings as a Trusted Advisor and expert in The Ritz-Carlton
  2. Owning client relationships to ensure excellent delivery outcomes
  3. Evaluating, designing, developing and piloting new Leadership Center offerings
  4. Implementing and adhering to delivery processes that drive predictable business outcomes
  5. Exemplifying The Ritz-Carlton best practices and culture in all interactions internal and external
    Expected ContributionsDelivering All Leadership Center Offerings
  6. Delivers with excellence all courses, on-site presentations, consulting, and advisory services around the world
  7. Acts as Subject Matter Expert and Trusted Advisor on The Ritz-Carlton (RC) best practices, culture, and processes
  8. Actively seeks feedback from clients on delivery to continuously enhance delivery skills
  9. Adapts the RC concepts to meet the needs of clients and participates in actively evolving and implementing delivery methods
    Owning Client Relationships
  10. Maintains client relationships and act as trusted advisor to client during delivery engagements
  11. Builds knowledge in client's organization and industry to adapt to client needs
  12. Recommends and informs clients about all products and services of The Leadership Center, using knowledge of client's needs to tailor recommendations
  13. Seeks opportunities to maintain ongoing relationships with clients to build the RCLC book-of-business
    Evaluating, designing, developing and piloting new Leadership Center offerings
  14. Builds new IP for the RCLC by leveraging the methods and IP of the RC
  15. Listens carefully for gaps in client organizations to inspire the design of new Leadership Center offerings
  16. Works with the Leadership Center team to design and develop new Leadership Center offerings
  17. Pilots new offerings with Leadership Center focus groups and best clients
    Implementing and adhering to delivery processes that delivery predictable outcomes
  18. Ensures that all delivery processes are adhered to at all times including billable expense processes, dispatch, and pre-sales
  19. Assists in building scorecards, new processes, and innovations that allow the delivery team to be more efficient
  20. Participates in delivery program reviews that allow for best practice sharing across the team
    Exemplifies The Ritz-Carlton and maintains deep knowledge of the best practices, operations and methods of the RC
  21. Is a definitive example of a Ritz-Carlton Lady or Gentleman and using those principles to drive all interactions in the business
  22. Has deep knowledge of the methods, practices, and operations of the RC
  23. Uses this knowledge to shape all of the delivery for the RCLC as a trusted advisor on the brand
    Candidate Profile Key Talents And Experience Required Experience
  24. Bachelor's degree and 8 years of progressive work experience or high school diploma and 12 years of progressive experience on-property with The Ritz-Carlton
  25. Ritz-Carlton specific hotel experience
  26. Previous experience presenting ideas and concepts to large groups both peers and/or external groups
    Personal Competencies (Knowledge, Skills, Abilities & Other Attributes)
  27. Outstanding written and verbal communications including public presenting
  28. Excellent interpersonal skills and ability to interact and communicate effectively with both hourly and management levels
  29. Mature, self-directed, poised individual who can interact with senior executives with self confidence
  30. Collaborative, team player
  31. Displays humility and servant leadership
  32. Excellent organizational skills in order to service many clients at one time
  33. Works well under pressure
  34. Self-directed
  35. Excellent problem solver
  36. Ability to travel up to 85% of the time (domestic and international travel)
  37. Must possess and maintain a current Passport
    California Applicants Only The salary range for this position is $110,550.00 to $245,238.00 annually.
    Colorado Applicants Only The salary range for this position is $110,550.00 to $222,943.00 annually.
    Hawaii Applicants Only: The salary range for this position is $133,766.00 to $245,238.00 annually.
    New York Applicants Only: The salary range for this position is $110,550.00 to $245,238.00 annually.
    Washington Applicants Only The salary range for this position is $110,550.00 to $245,238.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.
    All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. The application deadline for this position is 70 days after the date of this posting, 3/26/2024.
    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.
    Source: Hospitality Online