Sr. Manager, Program Management

Found in: beBee jobs US - 1 week ago


Austin, Texas, United States Honor Full time

The Sr. Manager, Program Management will be responsible for owning strategic initiatives end-to-end that improve how we deliver high quality care at scale. This role will include the full program lifecycle from needs assessment through execution, including pilot design, roll-out planning, monitoring and iteration with the overall goal to develop scalable solutions that transform our service and business. This will be a highly cross-functional role, working closely across operations, product, data, and finance teams. The right candidate for this role has strong analytic and program management skills, as well as, hands on operational experience.

Responsibilities:

Building robust program management capability including tools and processes to enable systematic testing and roll-out of cross-functional changes including products and workflows that continuously improve the client experience and team operations

Evaluate both proprietary and third party tools to support
Set and gain alignment on principles to guide cross-functional program development at Honor
Build toolkit (templates & processes) to ensure consistent execution across projects, including (but not limited to) setting well-defined goals and objectives, establishing baseline metrics and targets, developing a roadmap with clear milestones and dependencies, identifying risks and mitigations, implementing a monitoring and evaluation system, and ensuring clarity of roles and responsibilities
Establish standard approach for stakeholder management including executive updates

End-to-end program management for transformative changes to how we deliver care, including:

Conducting needs assessment of current business to identify opportunities to improve core business performance including service quality, efficiency, or growth.
Designing robust pilots including clearly defined hypotheses, structuring test environments, managing the day-to-day execution, measuring impact, and summarizing results
Working with product to develop product requirements in order to transition from manual processes to code.
Documenting standard operating procedures to codify new workflows
Developing and overseeing implementation roll-out, including coordination with operational leaders, training and communication plans, monitoring and enforcement
Gathering and analyzing data to measure impact of changes
Modeling new programs to demonstrate financial impact of changes

Interact with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between care quality, financial sustainability, and team experience
Being part of the cross-functional team responsible for rethinking the end-to-end client experience to optimize for care quality, financial sustainability, and growth

Note: This is a new role, so specific tasks and responsibilities may evolve as the function, tools, and processes are further developed.

To be successful at this role, you will need to:

Focus on developing repeatable processes to ensure consistent execution across large-scale projects
Get hands on in the business to quickly understand complex operational processes in depth
Build strong partnership with operations field leaders to understand improvement opportunities.
Analyze and solve operational challenges with a focus on understanding root causes and driving forward solves
Be data-driven in your recommendations and evaluations
Lead project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes
Consider multi-faceted solutions to any problem including but not limited to software, processes, policy, business model, organization
Work cross-functionally to implement sustainable system-led solutions that reinforce process adherence and quality standards to maintain consistent and efficient outcomes

About you:

This role may be a great fit if you have experience driving fundamental changes through data-driven insights and structured program management, and are passionate about delivering a great client experience at scale.

Qualifications:

8+ years of program, product or project management experience or senior operational leadership in a complex service delivery environment
Bachelor's Degree required, MBA or other advanced degree preferred
Experience owning end-to-end program management including development of systematic solutions
Experience using a variety of data and metrics to determine and drive improvements
Excellent communication and written skills with the ability to moderate approach based on the audience
Self starter with strong time management and prioritization skills
Highly-organized and attentive to detail
Adaptable and comfortable working in a dynamic environment
A passion for changing the way we care for our parents and commitment to continuous improvement

Honor focuses on Mobile, Healthcare, Information Technology, Information Services, and Consumer. Their company has offices in San Francisco, Austin, Dallas, Albuquerque, and Concord. They have a mid-size team that's between employees. To date, Honor has raised $115M of funding; their latest round was closed on May 2018.
You can view their website at or find them on Twitter, Facebook, and LinkedIn.
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