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Senior Director, Design

3 months ago

Greater Boston Area, United States Cohere Health Full time

Company Overview

Cohere Health is a fast-growing clinical intelligence company that's improving lives at scale by promoting the best patient-specific care options, using leading edge AI combined with deep clinical expertise. In only four years our solutions have been adopted by health insurance plans covering over 15 million people, while our revenues and company size have quadrupled. That growth combined with capital raises totaling $106M positions us extremely well for continued success. Our awards include: 2023 and 2024 BuiltIn Best Place to Work, Top 5 LinkedInTM Startup, TripleTree iAward, multiple KLAS Research Points of Light, along with recognition on Fierce Healthcare's Fierce 15 and CB Insights' Digital Health 150 lists.

Opportunity Overview

We are looking for a seasoned Senior Director, Design to manage the product designers and user researchers responsible for our entire design process, from foundational user insight, to product discovery, detailed design, and post-release evaluation. Our Senior Director, Design will look after our entire product scope, ensuring each of our products is well-informed by user needs and of the highest quality and craft. In this role, you'll collaborate closely with several cross-functional leaders while managing a talented and diverse remote design team. You'll help your team design and build intelligent prior authorization solutions that reduce administrative expenses while improving patient outcomes.

Key Responsibilities

  • Collaborate closely with Product, Engineering, Data Science, and Operations leadership partners to plan and execute our product roadmaps and iterate on our product development process.
  • Develop and nurture relationships with our customers and stakeholders, learn the nuances of their workflows, and ensure your team is designing and shipping impactful and cohesive product experiences that meet their needs.
  • Be a passionate advocate for our users and help stakeholders around the company better empathize with them.
  • Manage and coach your design team by helping them navigate the complexity and ambiguity of the healthcare industry and the evolving expectations of researchers and product designers.
  • Keep your teams inspired and engaged by providing clear direction that looks towards the future while creating actionable steps that are impactful today.
  • Support each person on your team emotionally and professionally so that they feel safe to express themselves and freed up to do their best work.
  • Advance the disciplines of User Research and Product Design within the organization and with partners and clients.

Skills, Characteristics & Qualifications

  • 8+ years of product design and user research experience as an individual contributor plus 5+ years of experience successfully leading and scaling high-performance design teams
  • Demonstrated passion for improving the U.S. healthcare system and a successful track record of shipping healthcare (or related industry) products at a national scale with a measurable real-world impact.
  • Mastery of modern design and prototyping tools such as Figma, Jitter, Framer, etc. and demonstrated experience guiding design teams towards the latest and greatest tools as they emerge.
  • Proven track record for leading multiple ambiguous fast-paced large-scale initiatives that required significant planning, context switching, creative direction, and leadership influence.
  • Demonstrated proactive leadership bias and comfort with ambiguity; ability to identify opportunities and gaps on your own, then work independently to identify partners / collaborators, develop an approach, and execute.
  • Experience collaborating closely with cross-functional stakeholders, helping drive alignment between design and your cross-functional partners, and building strong relationships across business areas.
  • Exceptional verbal and visual communication, able to help others understand complex ideas in a clear, compelling, and business-aligned manner, whether in small group discussions, large-scale presentations, or with executives.
  • Solid portfolio of projects you were both an IC and a manager on, demonstrating ridiculously great taste, with a high quality bar for craft, execution, and decision-making across a variety of creative UX / UI applications.
  • Proven record in attracting, developing, retaining, and motivating the talent needed for current and future business needs.
  • Demonstrated compassion and respect, natural ability to genuinely care about people's well-being, and a deep respect for managing and supporting whole humans.

We can't wait to learn more about you and meet you at Cohere Health

Equal Opportunity Statement

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.

The salary range for this position is $180,000 to $215,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

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