Content Creator II

4 weeks ago

Saint Paul, Minnesota, United States Infinite Campus Full time

The Content Creator II (Technical Writer) is responsible for developing high quality, standards-based learning content for Infinite Campus products. This learning content must be presented in multiple formats, such as text, video, and simulation, to meet the needs and learning styles of end users. Must be legally authorized to work within country of employment without sponsorship for employment visa status (e.g., H1B) now and/or in the future.

Job Responsibilities

  • Assist in development of content strategy.
  • Identify processes and opportunities for developing and implementing a comprehensive content strategy
  • Collaborate on content governance: work with other teams to develop standards for content governance and management
  • Ensure quality of output: establish and enforce content standards and guidelines to maintain high-quality output
  • Identify content gaps: ensure comprehensive coverage of our products in our knowledge base and internal wiki
  • Measure impact: analyze user feedback and engagement metrics to assess the effective ness of our content
  • Work closely with development team to understand product functionality.
  • Design and develop learning content for product functionality such that it is understanding to a wide array of end users numbering in the millions.
  • Review, edit, and update existing content to keep it aligned with evolving product functionality.
  • Participate in product testing.
  • Access Infinite Campus product customer data in testing sites adhering to the practices and procedures outlined in the master security guidelines
  • Other related duties as assigned

Desired Background

  • BA/BS required or 3 years of relevant industry experience
  • Adult learning content design and development
  • Writing experience preferred
  • Experience using learning content creation tools, office productivity suite, wiki, online learning tools, or comparable software products
  • Dynamic professional with experience in one or more of the following areas: technical writing, instructional design, adult-learning or as a K12 employee.

Performance Expectations

  • Perform job responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism
  • Establish and maintain positive and productive work relationships with all staff, customers and business partners
  • Excellent verbal and written communication skills
  • Create clear, effective instructional content and code
  • Ability to:
    • Visualize and verbalize technical concepts and terms
    • Organize and manage multiple projects and initiatives simultaneously
    • Perform as an individual, a team member and as a team leader
    • Learn and adapt to new technology & processes quickly
  • Must be self-motivated

Position must adhere to the practices and procedures outlined in the master security guidelines.

*This position may perform job responsibilities directly for a customer contract, which may be subject to a more thorough criminal background check to include, but not limited to, fingerprints, outside the standard screening. If the position performs job responsibilities directly for said customer(s), employee is required to pass the specified criminal background check; meeting the requirements of the customer contract.

Infinite Campus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Infinite Campus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Infinite Campus, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Infinite Campus' employees to perform their job duties may result in discipline up to and including discharge.

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