Support Engineer

1 month ago


Chicago, Illinois, United States Selby Jennings Full time

An AI-driven insurance firm revolutionising the industry with cutting-edge technology, is seeking a skilled Application Support Engineer to ensure seamless operation of their AI applications and cloud infrastructure, additionally providing end-user support and troubleshooting.

Key Responsibilities:

  • Provide tier 2 and 3 support for AI applications.
  • Maintain cloud infrastructure health and security.
  • Troubleshoot issues, collaborate with teams for solutions.
  • Develop support documentation and best practices.
  • Perform root cause analysis and proactive solutions.

Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • 3+ years in application, end-user, and cloud support.
  • Experience with AWS, Azure, or Google Cloud Platform.

This role must sit in the firms Chicago office working in a hybrid model of 3 days per week in person. At this time they are unable to provide visa sponsorship.


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