Tax Filing Senior Delivery Analyst

3 weeks ago

Lincolnshire, Illinois, United States Motion Recruitment Full time

For our Client:


Oversee daily administration of tax filings for assigned legal entities including distributions of tax remittances according to tax jurisdiction guidelines.

Manage client delivery across Tax filing Shared Services and work to mitigate escalations. Respond to Client and Client Team inquiries.

As Tax Filing Senior Analyst duties include the following:

First point of contact in Tax Filing for clients and client teams

Liaison with Client and Payroll Client teams - for items including but not limited to – (1) coordination of amended returns for W-2Cs, (2) for questions on notices that need research from Payroll, (3) Payroll schedule and calendar, (4) interface file submission

Facilitate client meetings, educate clients and provide subject matter expertise for payroll tax filing

Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.

Approve checklists – work checklist queue

Coordinate testing for updated interfaces

Variance analysis control point when issue needs escalation or analysis

Review EFT setup to make sure all deposits set up for EFT payment where possible

Monitor and communicate "Applied for" statuses to the client.

Communicate penalty and interest report to clients

Respond timely to inquiries from Client/Payroll teams – represent TFSS in meetings

Support and provide timely research on compliance and regulatory issues. Escalates when additional support is needed.

Monitor metrics and be responsible for identification of process or other issues and provide suggested resolution to management

Recognize need for process improvement and communicate to management; Support any process improvements/changes

Coordinate and/or provide needed training for new associates or processes

Respond to client communications and escalate to Operations Service Manager when needed

Meet periodically with Operation Services Manager and report metrics and any delivery issues

Support implementation of new clients

Support and oversee delivery operations, including Tax Filing suppliers.

Compile, report and analyze metrics

Ability to problem solve and using tax knowledge and experience

Education and Experience

High School Diploma and 3 years' experience in tax filing

Demonstrated strong verbal & written communication skills required

2+ years of Payroll Tax Filing experience

2+ years client interaction and management

Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc.

2+ years' experience with tax filing software required

1 year of Master Tax experience required.

ADP Smart Compliance experience desired

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