Associate Employee Solutions

4 weeks ago

Collierville, Tennessee, United States FedEx Full time

Provides support services, including research for back office areas such as: payroll, human resources, expense reports, back office systems, and payments to vendors for employees. Under direct supervision.

Essential Functions

  • Responds to employee's basic inquiries.
  • Resolves basic problems and/or escalates more complex cases to the appropriate business area for resolution.
  • Enters employee data into various systems.
  • Accurately document calls while speaking with employees.
  • Perform other duties as assigned

Minimum Education

High school diploma/Ged.

Minimum Experience

One (1) year experience in customer service, back Office information systems support, payroll or human resources.

Knowledge, Skills and Abilities

Familiarity in automated office systems, including word processing, spreadsheet and database programs.

Verbal and written communication skills necessary to explain complex and/or confidential information.

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Job Conditions

None

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: This position will be hybrid and candidates must live within a 50-mile radius as employees will be required to work at a FedEx Campus location several times per week. Position may be hybrid in Collierville, TN.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact

Applicants have rights under Federal Employment Laws:

  • Equal Employment Opportunity is the Law
  • EEO is the Law Supplement
  • Pay Transparency Policy
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)

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