Mgr Customer Learning and Development, Digital Products

Found in: beBee jobs US - 2 weeks ago


Sunnyvale, California, United States Intuitive Surgical Full time
Job Description

Primary Function of Position:

The Manager, Customer Learning & Development (CLD) will manage a team responsible for content development by partnering with internal teams and stakeholders to identify training needs and design/ develop curriculum to effectively train our internal and external customers. They will support their team to manage full-cycle mission critical learning programs throughout Intuitive's ecosystem. Management responsibilities will focus on creating a shared vision aligned with the broader CL&D team, partnering with cross-functional teams and stakeholders to execute on project initiatives, building relationships that lead to successful project implementations, and developing employees.

Roles and Responsibilities:

  • Set quarterly and yearly goals in support of corporate objectives
  • Drive execution of all learning strategies, projects and goals
  • Forecast resource and budget needs to accomplish company and departmental goals
  • Hire, develop and performance manage education specialists/ managers and instructional designers
  • Partner with leadership to establish scalable learning strategies that align with internal and external customer needs
  • Partner with stakeholders to establish, execute and report against shared goals and roadmap execution
  • Work with regulatory and quality teams to ensure training materials and curricula meet compliance guidelines
  • Intake and prioritize training requests and assign resources
  • Ensure completion of projects through all phases of development (ADDIE)
  • Communicate learning/training plans to external departments and executives
  • Research, evaluate, recommend, and implement new development approaches and technologies
  • Analyze workflows to determine efficacy and opportunities for process improvements
  • Develop and foster needs/gap analysis to assess and prioritize opportunities
  • Ensure learning content meets quality guidelines and is structured and presented for the optimal learner experience
  • Oversee and supplement content development and implementation as needed

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