Supervisory Program Manager

Found in: beBee jobs US - 1 week ago


Washington, Washington, D.C., United States Department Of Commerce Full time
Summary

This vacancy is for a Supervisory Program Manager in the Economic Development Administration within the Department of Commerce. In this position, you will lead a team that develops and implements strategies, technology improvements, and data analytics that focus on customer service delivery.



Duties

As a Supervisory Program Manager, you will:

  • Manage and administer enterprise-wide digital transformation activities which result in shifting customer, stakeholder, and employee behaviors towards bureau technology strategies that enhance EDA customer interaction.
  • Lead a team that develops and implements strategies, technology improvements, and data analytics that focus on customer service delivery.
  • Advise the CFO and senior bureau leadership as the lead resource for interpreting, communicating, and troubleshooting operational technology issues and decisions. Relating to the organization's needs, uses, and replenishment of technology to strategic and policy guidelines.
  • Direct the development of and maintain a defined strategy with clear objectives to guide the digital transformation of program operations and business functions.
  • Develop aspects of the organization's strategy to ensure alignment between technology and business goals/processes, merging recommended technologies with the strategic business objectives of the organization.
  • Serve as a resource to identify, procure and implement new technologies that yield advantages.
  • Manage the integration of digital technologies, such as social, mobile, analytics and cloud, in the service of transforming program business operations.
This Job Opportunity Announcement may be used to fill other Supervisory Program Manager GS positions within the Department of Commerce in the same geographical location with the same qualifications and specialized experience.

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