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Parts Sales Analyst
1 month ago
Your Tasks:
- Analyzes customer inactivity data to identify opportunities for after sales services and/or products.
- Tracks machine overhaul activity and pro-actively calls customers who have not scheduled annual overhauls to increase Spare Parts sales.
- Understand KHS machine portfolio (Filler, packer, pasteurizer etc.) Look up bill of materials and parts via manuals.
- Analyzes white spot analysis to see where potential sales exist based on installed machinery.
- Pro-active pushes known service products to customers (especially Obsolescence).
- Proactively contacts customers in North America and the Caribbean
- Maintains customer's information in SAP Enterprise Resource Planning system.
- Gather data from ERP system (SAP)
- Provides follow up from "Technician Recommendations" area of service report.
- Verifies part price and availability in Enterprise Resource Planning system (SAP)
- Quotes prices to customers for parts with established part numbers in the system; determines if it a manufactured or a commercial part; interacts with Production Control or Purchasing to determine schedule and pricing of part and follows-up in a timely manner; may need to interact with Engineering to determine correct part number.
- Enters and confirms parts orders for the customer; verifies credit terms of order and credit status of customer; interacts with Accounting on orders with payment terms other than net thirty days.
- Monitor delivery times of parts- to customer sites and KHS and convey information to customer/appropriate parties.
Your Qualifications:
- An associate degree Business Management or related field.
- Two to five years of call center experience involving manufacturing or parts experience; or equivalent combination or education and experience.
- Proactively interact with customers to identify potential needs and achieve high quality service standards.
- Excellent communication skills, an outgoing personality, quick, accurate data research and entry
- Strong analytical skills.
- Ability to manage difficult or emotional customer situations
Benefits:
- Medical, Dental, Vision insurance offered at 30 days of employment
- Generous Educational Reimbursement program
- Company sponsored Life and Disability Insurance
- Paid Time Off
- Ten (10) Paid Holidays per year
- 401K with Company Match
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