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Depot Service Technician

2 months ago

Stone Ridge, United States ATS Automation Full time

ATS Scientific Products is searching for a Depot Service Technician to join the team

The Depot Service Technician will support the daily operations through service, technical support, training & parts sales to our customers and service personnel for equipment manufactured by ATS Scientific Products.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

  • Promote customer satisfaction.
  • Inform customers of and promote SP Scientific products and services.
  • Train customer personnel in equipment operation and maintenance.
  • Test, troubleshoot, repair and service most complex systems problems.
  • Debug and repair assemblies and systems and do final test using electronic test equipment and schematics.
  • Provide service on important and complex projects.
  • Serve as liaison between customer and SP Scientific on all support and service issues.
  • Provide remote customer support via phone and e-mail.
  • Remain current on technical and process knowledge to properly support SP Scientific products.
  • Maintain and complete all related documentation & reports associated with field service duties.
  • Provide input to improve system design, performance, and technical documentation.
  • Work independently with moderate supervision.
  • Travel to customer sites as needed.
Additional Responsibilities
Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses and Registrations:

  • Refrigeration (EPA Universal Card)

Physical Demands

Office:

  • The employee is regularly required to talk and listen.
  • The employee is regularly required to use color vision and work with computerized data.
  • The employee is regularly required to stand, walk, and sit.
  • The employee is occasionally required to lift up to 70 pounds.
  • The employee is regularly required to use normal office tools, equipment and PC's

Shop:

  • The employee is regularly required to talk and listen.
  • The employee is regularly required to use color vision and adjust focus between near and far objects.
  • The employee is regularly required to stand, walk, stoop, kneel, crouch, climb, crawl, bend and sit.
  • Use of hands to handle tools and controls.
  • Use of arms and hands to climb and balance.
  • Use of the following senses: sight (close, distance, color, peripheral and depth perception), hearing talking, taste and smell.
  • The employee is regularly required to lift up to 70 pounds. Occasionally moving larger objects with assistance.
  • The employee is occasionally required to work in tight spaces with difficult access.
  • The employee is occasionally required to work from ladders, lifts, or scaffolds.
  • The employee is regularly required to handle tools utilizing various energy sources-low and high voltage, pneumatic, hydraulic-of lo to high power.
  • Up to 30% travel may be required
Work Environment

Office and Shop:

  • Work is normally performed in both the office and the shop.
  • The office environment is an interior office with air conditioning.
  • The shop area contains mobile equipment, machinery, and high voltages.
  • The shop noise level is variable and may require hearing protection in some areas.
  • The shop is heated when required but many areas are not air conditioned.
  • Some shop processes use high voltage arcs or concentrated magnetic fields.
  • Up to 30% travel to customer plant may be required

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:

  • Work in compliance with divisional health, safety and environmental procedures
  • Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
  • Report any unsafe conditions or unsafe acts
  • Report defect in any equipment or protective device
  • Ensure that the required protective equipment is used for the assigned tasks
  • Attend all required health, safety and environmental training
  • Report any accidents/incidents to supervisor
  • Assist in investigating accidents/incidents
  • Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Additional Information

Why Scientific Products? The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.

  • We provide a wide range of innovative and high-quality scientific products that improve people's lives
  • We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
  • We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
  • You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth

EEO and Affirmative Action Statement:

SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.

Pay Transparency Nondiscrimination Provision:

SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.