IT Support Specialist II

Found in: beBee jobs US - 3 weeks ago

Clearwater, United States GSP Companies Full time

Job Summary:

The Tech Support Analyst II is responsible for applying technical expertise to the day-to-day administration, implementation, and support of information technology resources. They respond to telephone calls, email and personnel requests for technical support. They are an escalation point for more complex problems. They provide guidance and direction to end users on appropriate application of technology to achieve business goals. They identify, research, and resolve complex or advanced technical problems. They document, track, and monitor problems to ensure a timely resolution. They set up, configure, and support company related technology assets. They assist with maintaining systems, applications, security, and network configurations. They assist with implementation of disaster recovery plans. They recommend upgrades, patches, new applications and equipment. This position provides ad hoc reports and updates to management.

Duties and Responsibilities:

  • Provide Tier 2 Helpdesk (Escalation) problem identification, diagnosis, and resolution of problems
  • Provide advanced support for implementation, troubleshooting and maintenance of IT systems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide support for hardware problems and remains involved in the resolution process
  • Configure and manage Windows operating systems and installs/loads operating system software.
  • Troubleshoots basic network components.
  • Leads efforts to implementing operating system and application patches.
  • Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide detailed analysis and feedback to management and internal customers for escalated tickets
  • Assist in determining hardware, software needs and upgrades.
  • Optimize system operations and resources utilization, and performs system capacity analysis and planning
  • Develop and maintain system documentation and logs

Education and Experience:

  • High school diploma or equivalent
  • Bachelor's degree or equivalent experience in a technically relevant field desired
  • 2 years of help desk support experience
  • Technical Certifications preferred.

Qualifications, Skills, Abilities and Competencies:

  • Ability to provide an advanced level of technical customer service to a wide variety of customers
  • Knowledge of help desk operations and technology support.
  • Advanced knowledge of Windows based operating systems.
  • Ability to prioritize, organize and handle multiple tasks efficiently.
  • Ability to properly document and maintain logs and procedures in manuals, listings, diagrams, and other hard- or soft-copy written and graphic materials that describe the use, operation, maintenance, or design of software or hardware.
  • A high degree of self-motivation and self-management.
  • Ability to produce quality work in a fast-paced environment while tolerating interruptions and deadlines.
  • Advanced knowledge of MS Office productivity suites
  • Ability to verbally communicate with a wide range of individuals with different knowledge levels.
  • Must be able to explain complex information in a way that fosters understanding both in groups and with individuals.
  • Ability to investigate and analyze complex problems, including the use of data and technology to determine the best outcome.
  • Ability to contribute to building a strong and positive team spirit as well as align with GSP values.

  • IT Support Specialist

    2 weeks ago

    Clearwater, United States ProTek IT Solutions Full time

    Job DescriptionJob DescriptionWe are an IT Managed Service Provider seeking a skilled Sys Admin / IT Support Specialist. Our clients are small to medium-sized businesses throughout the US. Work is primarily performed remotely; however, some onsite client visits are occasionally required.We service hundreds of businesses, all with varying needs. From help...

  • Email Marketing Specialist

    2 weeks ago

    Clearwater, United States Gravity IT Resources Full time

    Job DescriptionJob DescriptionJob Title: Email Marketing SpecialistLocation: Clearwater, FL (Hybrid)Job Type: Contract to HireEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewOur client is looking for an innovative Email...

  • Email Marketing Specialist

    5 days ago

    Clearwater, United States Gravity IT Resources Full time

    Job DescriptionJob DescriptionJob Title: Email Marketing SpecialistLocation: Clearwater, FL (Hybrid)Job Type: Contract to HireEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewOur client is looking for an innovative Email...

  • Production Support Specialist

    3 weeks ago

    Clearwater, United States Integrity Industries Full time

    Job DescriptionJob DescriptionAbout Us: Integrity Industries is a leading contract manufacturing company. We are committed to innovation, excellence, and delivering exceptional value to our customers. As part of our growth strategy, we are seeking a talented and motivated individual for an entry level Production Support Specialist with the opportunity to...

  • Lab/Mic Associate Technical Support Specialist

    2 weeks ago

    Clearwater, United States Soft Computer Full time

    POSITION SUMMARY: The Lab/Mic Associate Technical Support Specialist is responsible for transferring Customer Support technical calls for SoftLab/Mic/TQC and SoftWeb and routing all other calls to the appropriate SCC individual outside of the Technical Support Center. Locate alternate personnel as needed in order to accommodate client requests. Assist the...

  • Lab/Mic Associate Technical Support Specialist

    2 weeks ago

    Clearwater, United States Soft Computer Consultants Full time

    Job Description Job Description POSITION SUMMARY: The Lab/Mic Associate Technical Support Specialist is responsible for transferring Customer Support technical calls for SoftLab/Mic/TQC and SoftWeb and routing all other calls to the appropriate SCC individual outside of the Technical Support Center. Locate alternate personnel as needed in order to...

  • IT Field Support Specialist

    Found in: Talent US C2 - 2 weeks ago

    Clearwater, United States POOLCORP Full time

    Location: Pinch A Penny - 15400 62nd Street N, Clearwater, FL 33760 *Remote from Texas, Arizona or Florida You want Benefits? You’ve got it! Our generous benefits package includes:  Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs 401 (k) with generous company match Eligible...

  • Lab/Mic Associate Technical Support Specialist

    3 weeks ago

    Clearwater, United States SOFT COMPUTER CONSULTANTS Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:The Lab/Mic Associate Technical Support Specialist is responsible for transferring Customer Support technical calls for SoftLab/Mic/TQC and SoftWeb and routing all other calls to the appropriate SCC individual outside of the Technical Support Center. Locate alternate personnel as needed in order to accommodate...

  • Support, Service Desk II

    Found in: Resume Library US A2 - 2 weeks ago

    Clearwater, Florida, United States CCS Full time

    Overview: Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability...

  • Product Marketing Support Specialist

    Found in: Talent US C2 - 2 weeks ago

    Clearwater, United States MONIN Full time

    About Us We create with care, and we innovate with purpose. More than flavor producers, we are passionate professionals who aim to gather our people, partners, and customers with a shared spirit of confidence, respect, and entrepreneurship. We produce clean, authentic, and versatile beverage solutions that make every sip so much better, all with a...

  • Genetics Associate Support Specialist Level 1

    3 weeks ago

    Clearwater, United States SOFT COMPUTER CONSULTANTS Full time

    Job DescriptionJob DescriptionDid you take college labs and enjoy it? Do you have background in molecular genetics?POSITION SUMMARY:SCC Soft Computer has a Genetics Associate Support Specialist position open. This position is responsible for Integration, and correction testing of the Genetics products. Assists in getting Post Live issues resolved in a timely...

  • Genetics Associate Support Specialist Level 1

    3 days ago

    Clearwater, United States SOFT COMPUTER CONSULTANTS Full time

    Job DescriptionJob DescriptionDid you take college labs and enjoy it? Do you have background in molecular genetics?POSITION SUMMARY:SCC Soft Computer has a Genetics Associate Support Specialist position open. This position is responsible for Integration, and correction testing of the Genetics products. Assists in getting Post Live issues resolved in a timely...

  • IT Telecom Support Specialist

    6 days ago

    Clearwater, United States Source 1 Solutions Full time

    As as full-time IT telecom technician, you will provide infrastructural support to the end client staff by responding to all incoming service requests. This role will support all required assets for the end customer's organization. The qualified personnel will respond to support needs that include incoming walk-in requests, incoming calls, and incoming...

  • Mortgage Loan Technician II

    1 week ago

    Clearwater, United States Lennar Homes Full time

    Overview: Seeking career growth with a national mortgage company? Lennar Mortgage can help you build the foundation to a long-term mortgage career. Join the team just rated as the #1 Homebuilder Worldwide by Fortune Magazines 2021 list of Worlds Most Admired Companies. Lennar Mortgage is a proud member of the Lennar family of companies. Not only do you...

  • Mortgage Loan Technician II

    6 days ago

    Clearwater, United States Lennar Mortgage Full time

    Overview Seeking career growth with a national mortgage company? Lennar Mortgage can help you build the foundation to a long-term mortgage career. Join the team just rated as the #1 Homebuilder Worldwide by Fortune Magazine’s 2021 list of ‘World’s Most Admired Companies’.    Lennar Mortgage is a proud member of the Lennar family of companies. ...

  • Mortgage Loan Technician II

    Found in: Appcast US C2 - 5 days ago

    Clearwater, United States Lennar Mortgage Full time

    Overview Seeking career growth with a national mortgage company? Lennar Mortgage can help you build the foundation to a long-term mortgage career. Join the team just rated as the #1 Homebuilder Worldwide by Fortune Magazine’s 2021 list of ‘World’s Most Admired Companies’.    Lennar Mortgage is a proud member of the Lennar family of companies. ...

  • Project and Training Specialist

    Found in: Talent US C2 - 3 weeks ago

    Clearwater, United States INDEPENDENT ADMINISTRATIVE SERVICES, LLC Full time

    Description This is a full-time on-site role for a Training & Project Specialist located in Clearwater, FL. The Training & Project Specialist will be responsible for providing customer service, developing and delivering training programs, creating instructional designs, and managing training projects. ESSENTIAL DUTIES AND RESPONSIBILITIES ...

  • Trading Operations Specialist

    Found in: Appcast US C2 - 1 week ago

    Clearwater, United States TradePMR Full time

    TradePMR (Member FINRA/SIPC)Trading Operations SpecialistThe Trading Operations Specialist assists advisors with navigating the portfolio management software and provides trade support during order entry. Responsibilities:Accepts orders from advisors and account holders.Assist advisors and their staff with navigating the trading platform and provide trade...

  • Trading Operations Specialist

    1 week ago

    Clearwater, United States TradePMR Full time

    TradePMR (Member FINRA/SIPC)Trading Operations SpecialistThe Trading Operations Specialist assists advisors with navigating the portfolio management software and provides trade support during order entry. Responsibilities:Accepts orders from advisors and account holders.Assist advisors and their staff with navigating the trading platform and provide trade...

  • Trading Operations Specialist

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Clearwater, United States TradePMR Full time

    TradePMR (Member FINRA/SIPC)Trading Operations SpecialistThe Trading Operations Specialist assists advisors with navigating the portfolio management software and provides trade support during order entry. Responsibilities:Accepts orders from advisors and account holders.Assist advisors and their staff with navigating the trading platform and provide trade...