IT Telecom Support Specialist

3 weeks ago

Clearwater, United States Source 1 Solutions Full time

As as full-time IT telecom technician, you will provide infrastructural support to the end client staff by responding to all incoming service requests. This role will support all required assets for the end customer's organization.

The qualified personnel will respond to support needs that include incoming walk-in requests, incoming calls, and incoming ticket requests. They may also perform service desk functions and daily on-site functional tasks and requests. This will include traveling to the other end customer locations throughout the local area in to provide on-site, desk-side support. This role will be required to have rotating, on-call availability.

IT telecom technican should provide top-class customer support and must have excellent verbal communication skills.

For this role, one must pass a fingerprint-based background check as well as pass a drug test.

**Responsibilities**:
This role is a IT telecom technican with strong network, cabling, IP cloud phones, Cisco, RingCentral, Avia, Etc.

The primary responsibility of the support personnel is to resolve telecom isssues providing top-notch service experience.

This role requires excellent and great customer services skills. This position is very customer-centric, customer service is our number one priority.

This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday.

This role requires the employee to adhere to the dress code (issued team shirts/polos, pants/slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers).

**Requested Experience**:
Networking, Cabling, and Phone systems

Experience providing customer service within a technical field.

Microsoft Certifications on Office Applications, Windows 7, 8 or 10 is desired.

CompTia A+ Certification is desired.

3+ years of experience in a corporate Information Technology department providing end-user support over a wide range of end-user environments.

**Knowledge and Skills Required**:

- Computer networks: LAN, WAN
- TCP/IP protocols
- Network devices: routers, switches, gateways
- IT support
- Familiar with Structured cabling standards
- Experience maintaining/programming IP/Cloud Phone systems: Cisco, RingCentral, Avia, Etc.
- Knowledge and experience with the Information Technology Infrastructure Library (ITIL) reference model.
- Strong initiative, problem-solving, priority-setting, and collaboration skills.
- Exhibits a high level of initiative and integrity.
- Possess creative ability, credibility, and self-confidence.

**Notes**:
Mileage reimbursement for local site travel. Could be between the Roosevelt and North Clearwater locations.

On-call reimbursement

Pay: $25.00 - $29.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- On call

**Experience**:

- IP telephone: 3 years (required)

Ability to Relocate:

- Clearwater, FL: Relocate before starting work (required)

Work Location: On the road

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