Retail Supervisor

1 month ago

Dallas, Texas, United States The Joule Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the '80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview:

The Retail Supervisor is responsible for managing all aspects of the store, sales, merchandise, development of clientele base, and ensuring exceptional customer service. The Retail Supervisor is responsible for achieving and maintaining high operational and merchandising standards, building highly motivated teams, and creating and maintaining a positive, productive work environment in alignment with the company's vision and objectives.

Responsibilities:
  • Create a pleasant and safe shopping experience and assist with day-to-day operations of the Hotel Shop/Taschen Library.
  • Maintain visual standards and work to create displays to increase retail sales and create a pleasant and safe shopping experience.
  • Assist in the planning and organizing of special events.
  • Work to exceed sales goals and customer satisfaction.
  • Work proactively to ensure the operations run smoothly.
  • Coordinate store and activity area maintenance, cleaning, sanitation, and organization.
  • Carry out supervisory responsibilities involved in loss prevention, physical inventory, proper cash management, customer service and any duties pertaining to the day-to-day operations of Shop.
  • Perform other duties as requested by management.
Qualifications:
  • High school diploma or equivalent preferred.
  • Minimum 2 years of retail experience.

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