Assistant Store Manager

1 month ago

New York, New York, United States Salomon Full time

Job Description

The Assistant Store Manager plays a critical role in supporting the Store Manager to build and lead a high-performing store team. This position demands a hands-on approach, ensuring that daily tasks are executed efficiently, and all in-store expertise is utilized effectively.

Key Responsibilities:

  • Drive the team to meet and exceed performance targets and sales goals.
  • Maintain and enforce brand standards to ensure a consistent and exceptional customer experience.
  • Oversee daily operations to ensure smooth and efficient functioning of the store.

The Assistant Store Manager is committed to providing the highest level of customer experience and is instrumental in delivering the brand's vision. This role involves supporting and mentoring our Sportstylists in their personal and career development, ensuring they are equipped to succeed. Additionally, the Assistant Store Manager acts as a Training Ambassador, fostering a culture of continuous learning and improvement within the store team

WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:

  • Community Engagement: Opportunities to engage in the community and with industry partners.
  • Vibrant Work Environment: Be part of a dynamic team in the heart of NYC, surrounded by the latest in outdoor gear and fashion.
  • Career Growth: Access to professional development and growth opportunities within the company.
  • Exclusive Events: Attend exclusive brand events and product launches.
  • Passion for Fashion & the Outdoors: Work with a team that shares your passion for fashion & the outdoors.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily:

Leadership

  • Motivate and inspire the team, aligning with the store's vision and embodying the brand's core competencies and behaviors.
  • Manage personnel, operations, and the store environment to achieve all set goals and operational standards.
  • Serve as a secondary point of contact, providing continuous support and collaboration with the Store Manager and in-store team.

Customer Service

  • Act as a role model, emphasizing the importance of exceptional customer service to the team and reinforcing it through training.
  • Be present and visible on the shop floor, actively engaging with customers and team members.

Operations

  • Support the Store Manager in fostering collaboration and alignment through regular checkpoints and team meetings.
  • Ensure timely communication and adherence to company policies and procedures.
  • Assist the Store Manager in meeting or exceeding budgeted store contributions.
  • Monitor and implement a loss prevention program to safeguard the company's inventory and assets.

Training

  • Assist with the new hire onboarding process, ensuring they are equipped with educational and selling tools.
  • Support staff development by training and coaching the in-store team to achieve sales goals and maintain brand standards.
  • Provide monthly updates to HQ Trainers using the training dashboard.
  • Facilitate monthly staff meetings to engage the team and communicate goals.

Marketing / Events

  • Develop and execute store events in collaboration with the Store Manager to drive traffic and enhance community involvement.
  • Support the Store Manager in conducting marketing analysis and recaps, including post-event results and competitive benchmarking.
  • Utilize local social media in alignment with company expectations to promote the store and its activities.

Qualifications

QUALIFICATIONS, SKILLS, ABILITIES & COMPETENCIES

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated ability to motivate and support a team
  • Strong analytical and problem-solving skills
  • Excellent multitasking, planning, and organizational abilities
  • Exceptional written and verbal communication skills
  • Basic financial understanding and proficiency in MS Office applications
  • Passion for the sports industry, outdoor activities, and fashion
  • Ability to lift up to 30 lbs

Additional Information

Availability Expectations

General Availability:

  • Full-Time
  • Employees must be adaptable to the business's evolving needs. The Store Manager will determine availability requirements. This schedule may include various shifts such as mornings, evenings, and weekends.

Peak Period Availability:

  • Black Friday: All employees are expected to be available to work on Black Friday (the day after US Thanksgiving).
  • Holiday Season: Availability is required from the second week of December until the end of the holiday season. The exact end date will be determined annually, based in part on the period during which guests can return holiday merchandise.

Role Accountability:

  • Fully accountable for all Assistant Store Manager responsibilities, with potential to perform other management duties as needed.

Pay Range:

At the time of this posting, a reasonable estimate of the pay range is $26 – $32/hour USD. Individual pay within this range will be determined based on factors such as job-specific skills, relevant experience, education, and training.

Please note that the mentioned pay range represents the base pay only and does not include our competitive benefits package.

START DATE: August 12th, 2024

PHYSICAL DEMANDS & WORKING ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to travel, talk and hear. The employee is frequently required to sit, stand and walk. The employee must occasionally kneel, stoop, crouch, twist and lift to 30 pounds, with or without accommodations.

Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.

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