Health Benefits Assistant

2 weeks ago


Walla Walla, Washington, United States Department Of Veterans Affairs Full time
Summary

This position is located in the Health Administration Service at VA Walla Walla Health Care - Jonathan M. Wainwright Memorial VA Medical Center in Walla Walla, WA. The Health Benefits Assistant is responsible for a wide range of assignments and providing administrative support to Member Services Unit and the clinical staff recovery.



Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major duties and responsibilities include but not limited to:

  • Interviewing patients applying for medical benefits via in person, by telephone, by mail, on-line or referrals from another facility.
  • Entering demographic, insurance, and income information into the health records system.
  • Verifying eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ) and other means.
  • Greeting and receiving applicants and determining the status in the system including identifying critical facts and any special eligibility status.
  • Providing the veteran with "New Patient Orientation" including the scheduling of initial appointment with primary care provider at the medical center.
  • Providing counseling regarding patients' financial obligations relative to care they will receive.
  • Apprising Veterans regarding non-VA health care, purchased care, Choice, Choice First benefits and how to access.
  • Supporting the clerical and medical staff by serving as a contact for veterans and beneficiaries seeking medical treatment, experiencing problems, and requesting information.
  • Generating patient data cards for veterans applying for care using the Veterans Health Identification Card (VHIC) system.
  • Traveling to areas in the catchment area to assist in outreach programs assisting with counseling veterans, their dependents, and their beneficiaries.
  • Providing training and information to VA staff, other federal agencies, and community agencies regarding the VA Health Care System services.
  • Performs other duties as assigned.
Work Schedule: Monday to Friday; 08:00 a.m. to 04:30 p.m.

Recruitment & Relocation Incentives: May be authorized for highly qualified candidates.

Critical Skills Incentive (CSI): Not Approved

Financial Disclosure Report: Not Required


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