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Epic/Voice Recognition Adoption Analyst

3 months ago

Tyler, Texas, United States Ensemble Health Partners Full time

Thank you for considering a career at Ensemble Health Partners

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

This role is based on-site at our Ardent - UT Health Tyler location in Tyler, Texas. Travel will be required to various client locations.

The Epic/Voice Recognition Adoption Analyst plays a key role in the success of new technology optimization for middle revenue cycle services as a subject matter expert in driving utilization and adoption of hosted application solutions. The User Adoption Analyst will ensure continuous optimization of workflows and use of hosted technology. To succeed in this role, the specialist shall need a deep understanding of healthcare EMR systems and middle revenue cycle focused applications, implementation, clinical and nonclinical user training.

Job Responsibilities:

  • Successfully execute responsibilities as assigned under established application integration project plans within expected timeline.
  • Communicate with key client stakeholders to drive change management in support of technology adoption & optimization efforts.
  • Monitor end user adoption & utilization metrics and suggest best approach to improving key performance indicators.
  • Provide frequent end user education for continuous optimization and awareness of new technology features.
  • Meet with internal project committees and stakeholders to discuss project status including adoption blocker issue escalation and resolution tracking on a regular cadence.
  • As a subject matter expert, collaborate with internal teams on end-to-end adoption best practices across the application life cycle as well as provide client feedback and experience metrics to integrate into decisions on processes, applications, and features to improve adoption, efficiencies, and overall usability of the product.
  • Train users how to most effectively utilize software and maintain detailed tracking of adoption intervention engagements and associated outcomes.
  • Troubleshoot user process issues to a successful resolution in a timely manner.
  • Stay updated on new application features impacting middle revenue cycle and provide best integration approach to key stakeholders.

Experience We Love:

  • Bachelors Degree, preferred
  • 3 years in clinical setting, HIM operations, acute care, informatics or IT experience.
  • Experience with 3M Healthcare application products, speech recognition applications, forms management applications, and/or Epic, Meditech, or Cerner integration.
  • A deep understanding of physician documentation workflow with a strong commitment to client satisfaction.
  • Excellent communication skills
  • Intermediate skills with Microsoft Office products.
  • Superior project and time management skills with a drive to go beyond the status quo.

#LI-HB1

Join an award-winning company

Three-time winner of "Best in KLAS"

2022 Top Workplaces Healthcare Industry Award

2022 Top Workplaces USA Award

2022 Top Workplaces Culture Excellence Awards

  • Innovation
  • Work-Life Flexibility
  • Leadership
  • Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

  • Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
  • Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
  • Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
  • Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact

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