Current jobs related to Customer Success Associate - Chicago, Illinois - Cleo
-
Customer Success Associate
6 days ago
Chicago, Illinois, United States YCharts Full time{"title": "Customer Success Associate", "description": "Drive Client Success at YChartsWe are seeking a Customer Success Associate to join our team at YCharts, a fast-growing fintech company that is shaping the future of investment research and data analytics. As a Customer Success Associate, you will be responsible for driving education and creating amazing...
-
Customer Success Associate
5 days ago
Chicago, Illinois, United States YCharts Full time{"title": "Customer Success Associate", "description": "Drive Client Success at YChartsAt YCharts, we're shaping the future of investment research and data analytics. As a Customer Success Associate, you'll play a key role in driving client success and growth.Our cloud-based software provides investment advisors, wealth managers, and retail investors with...
-
Customer Success Associate
3 weeks ago
Chicago, Illinois, United States Okta, Inc. Full timeAbout OktaOkta is recognized as the leading identity management company globally. Our mission is to empower individuals to securely access any technology, anywhere, on any device or application.Role OverviewAs an Associate Customer Success Manager, you will play a crucial role in ensuring our clients derive maximum value from our solutions. Your...
-
Customer Success Associate
7 days ago
Chicago, Illinois, United States BigTime Software Full time{"title": "Customer Success Associate", "description": "About the RoleBigTime Software is seeking a Customer Success Associate to drive customer satisfaction, retention, and expansion. As a key member of our team, you will be responsible for ensuring our customers get the most value from our solution.Key ResponsibilitiesDevelop and maintain strong...
-
Customer Success Associate
6 days ago
Chicago, Illinois, United States MARKT-PILOT, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at MARKT-PILOT, Inc. As a key member of our customer success team, you will play a vital role in ensuring our customers achieve their goals and maximize the value of our products.Key ResponsibilitiesCollaborate closely with sales and operations teams to analyze customer...
-
Customer Success Associate
3 days ago
Chicago, Illinois, United States MARKT-PILOT, Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Success Associate to join our team at MARKT-PILOT, Inc. As a key member of our customer success team, you will play a vital role in ensuring our customers achieve their goals and maximize the value of our products.Key ResponsibilitiesCollaborate closely with sales and operations teams to analyze customer...
-
Customer Engagement Manager
3 weeks ago
Chicago, Illinois, United States Customer Labs Full timeJoin a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...
-
Customer Success Manager
2 weeks ago
Chicago, Illinois, United States Salesforce Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce Inc. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesServe as the primary point of contact for our enterprise customers, providing strategic guidance...
-
Customer Success Manager
2 weeks ago
Chicago, Illinois, United States Salesforce Full timeAbout SalesforceWe're a leading technology company that empowers businesses to succeed in a rapidly changing world. Our mission is to help companies of all sizes achieve their goals through innovative solutions and exceptional customer service.Job SummaryWe're seeking a highly skilled and experienced Customer Success Manager to join our team. As a key member...
-
Customer Success Specialist
2 weeks ago
Chicago, Illinois, United States BigTime Software Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Associate to join our team at BigTime Software. As a key member of our customer success team, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Success: Ensure our customers are getting maximum value from our...
-
Customer Success Manager
3 days ago
Chicago, Illinois, United States CCC Intelligent Solutions, Inc. Full timeThe RoleThe primary objective of the Customer Success Manager is to collaborate with the Group Vice President and Account Manager's as well as the client in addressing operational and service management issues associated with the Account Group. This role is also a subject matter expert in CCC products and in expressing their value propositions.Key...
-
Customer Success Strategist
7 days ago
Chicago, Illinois, United States Cypress Human Capital Management, LLC Full timeSenior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Cypress Human Capital Management, LLC. This is an exciting opportunity to work with a leading multimedia and creative software company, driving customer success and measurable outcomes.Key Responsibilities:Accountable for customer overall success with...
-
Customer Success Manager
6 days ago
Chicago, Illinois, United States Synergis Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt Synergis, we're committed to helping our clients achieve their goals through exceptional customer success. As a Customer Success Manager, you'll play a critical role in driving customer adoption, engagement, and retention.Key Responsibilities:Partner with sales teams to ensure...
-
Customer Success Manager
2 days ago
Chicago, Illinois, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...
-
Customer Success Strategist
1 week ago
Chicago, Illinois, United States Vibes Full timeAbout VibesVibes is a leading provider of mobile engagement solutions, empowering businesses to connect with their customers through personalized and innovative channels like SMS, MMS, and mobile wallet. Our platform drives significant revenue for global brands by delivering impactful and hyper-personalized consumer experiences. Trusted by leading brands,...
-
Customer Success Manager
3 days ago
Chicago, Illinois, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...
-
Customer Success Manager
1 day ago
Chicago, Illinois, United States Karbon Full timeAbout KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning platform streamlines work and communication, enabling our customers to save time and increase productivity.Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success...
-
Customer Success Manager, Digital
7 days ago
Chicago, Illinois, United States Salesforce Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a Customer Success Manager, you will be responsible for serving as a named resource and partner for our customer organizations, providing exceptional support and guidance to help them achieve their business goals and outcomes on the Salesforce...
-
Customer Success Strategist
1 week ago
Chicago, Illinois, United States Planhat Full timeAbout the RoleWe're seeking a seasoned professional to join our team as a Customer Success Manager at Planhat. As a trusted advisor to global CS leaders, you'll help them overcome commercial challenges and drive high-value outcomes using our platform.Key ResponsibilitiesUnderstand customers' problems and objectives deeply, then help solve them through the...
-
Customer Success Professional
2 weeks ago
Chicago, Illinois, United States Bringg Inc Full timeWe're Bringg Inc., a leading delivery management company serving 800+ customers globally. Our enterprise clients rely on us to expand their delivery capacity, reduce costs, and enhance customer experiences. Every year, we process over 200 million orders through our intelligent, automated omnichannel platform experience.We're seeking a seasoned Customer...
Customer Success Associate
4 months ago
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry's most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
The Customer Success Associate works directly with our legacy install base and our sales teams to engage our customers in a continuous dialogue and ensure they are both well-informed and happy with the service they are receiving from Cleo. It is the primary responsibility of the CSA to engage in account reviews and update our customer base on the innovations and continuous improvements we are making in our product offerings. Additionally, it is the CSAs responsibility to check on customer health, as well as manage any small expansion opportunities that may arise.
What You Will Be Doing
The essential functions include, but are not limited to the following:
Engage across the customer journey to ensure satisfaction, growth, and retention Design structured cadences and campaigns to maximize engagement Develop strategic actions to create a qualified pipeline and utilize Cleo's proven sales methodology to optimize sales cycles, close rates, and revenue generation Conduct extensive research and data analysis using approved sales tools Intuitively adapt and modify strategies based on findings to maximize customer satisfaction Quickly establish rapport with all levels of buyers and partners Identify and articulate customer business challenges, goals, and ROI opportunities Shorten the sales cycle and boost revenue by actively leveraging Cleo's sales methodology Collaborate closely with Cleo's account team and other stakeholders to craft growth plans for each customer. Design and implement key account plans with sales metrics and dashboards. Monitor progress, make adjustments as necessary, and report regularly on customer success metrics. Lead Executive Business Reviews to track customer health and identify opportunities for expansion/conversion to our modern cloud offerings Ensure salesforce is up to date with account details, call notes, and next steps Act as an escalation point of contact for customer issues, identifying the right Cleo resources or departments to address them, like Services, Support, or ProductYour Qualifications
Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.
