Assistant Commissioner and Chief Customer Officer

2 weeks ago

Birmingham, Alabama, United States Department Of The Treasury Full time
Summary

This position is located at Bureau of the Fiscal Service, Office of Deputy Commissioner, Transformation and Modernization.

As an Assistant Commissioner and Chief Customer Officer, you will be a part of an organization that empowers and promotes the financial integrity and operational efficiency of the federal government through the delivery of services that supports some of the nation's most critical assets while ensuring the security of our people, facilities, and information assets.

Duties

As an Assistant Commissioner and Chief Customer Officer, you will:

  • Lead the Bureau in developing a vision for customer experience and creating a customer-focused culture that motivates employees to continually improve the customer experience.
  • Develop the customer service standards for Fiscal's major programs. In a similar manner, you will develop the performance measures and feedback collection methods to assess whether our programs are meeting these standards.
  • Manage the emerging marketplace of commercial and other federal providers of financial shared services, including the Bureau's product and service offerings. Work with bureau business areas, federal agencies, and commercial providers to ensure the development of standards, as well as the acquisition and certification processes, that will enable the marketplace.
  • Manage the Fiscal Service brand. This includes the Bureau's web presence, as well as the presentation of agency guidance, training materials, and related content to the financial management community and other stakeholders.
  • Develop the guidelines, training and procedures used by account managers to ensure that the Bureau is providing a single pointofcontact to an agency who is knowledgeable about the full range of our services.
  • Manage communications with the public, the press and outside interested parties.

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