Case Processor

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WHAT IS THE APPEALS (AP) DIVISION?

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:

39 positions to be filled in the Independent Office of Appeals, HQ, Shared Team Admin Redact Support.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Supports multiple offices and teams consisting of professional and technical employees both remotely and onsite.
• Retrieves from automated systems a variety of reports and technical material including forms, correspondence, supporting statements, and documents that contain legal, technical, or procedural language pertaining to the administration of the revenue laws.
• Researches, analyzes, and extracts information from internal and external sources, subject to different sets of rules, regulations, and procedures. The incumbent extracts portions of file and summarizes data in connection with ad hoc report requests and submits response for ultimate transmission to the requesting party.
• Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases. Secures, updates, and reviews case information to build the administrative record.
• Manually and electronically prepares folders, case files, acknowledgements, forms, closing documents, and transmittal instructions for use by technical team members to assist them in arriving at the final disposition of a case and executing case processing.
• The employee is considered an expert source of information on automated systems for examination, collection and specialty source casework including administrative processes, facility support services and records retention policy. The incumbent may be designated as the Information Resource Coordinator (IRC) for multiple offices. Organizes, maintains and disposes of physical and electronic files and records, manuals, handbooks, and other related materials. Incumbent serves as a subject matter expert for multiple offices in regards to records management issues, coordinating annual records inventories, updating file plans, and ensuring accurate transfers and disposal of Appeals Records.