Emergency Communications Center

2 months ago

Las Vegas, Nevada, United States Amentum Full time

Purpose and Scope:

Supervises shift personnel and ECC operations, ensures compliance with policies, procedures and standards to enable emergency dispatching to fire, medical and police services. Performs dispatch duties as required.

Essential Responsibilities:

  • Supervise the activities of assigned staff; coordinates, prioritizes and assigns tasks to meet mission objectives; tracks and reviews work quality and performance; conducts performance evaluations; coordinates scheduling to ensure proper operational coverage.
  • Oversee effective receipt, processing, and dissemination of emergency and non-emergency information to Fire, Medical and Security Forces personnel.
  • Assists the lead supervisor in training new/relief dispatchers, in accordance with established guidelines.
  • Conduct daily training exercises, classes, tracks and reports training completion status.
  • Evaluate member's performance and supervises personnel during emergency and non-emergency periods according to applicable job performance requirements.
  • Maintain the appropriate level of telecommunicator and Emergency Medical, Fire, Police Dispatch (EMD, EFD, EPD) certification.
  • Conduct practical evaluations for ECC and EMD, EFD, EPD training and certification.
  • Prioritize incoming phone calls to ensure emergencies need immediate attention, or when different equipment is required due to emergencies in progress.
  • Perform general administrative functions including but not limited to preparation of daily and monthly reports on all duties, updating Key Performance Indicator records, and maintaining forms and records according to local policy and procedure.
  • Initiate recall of off-duty personnel and makes required notifications during emergency and non-emergency operations.
  • Maintain proficiency in the use of computerized mapping programs used during search and rescue and hazardous materials operations.
  • Monitor radio and telephone communications with police, fire, and medical field units to assure resources are available during emergencies.
  • Hear and resolves complaints from employees; refers group grievance and more serious unresolved complaints to higher level supervisor.
  • Follow and enforce local standard operating policies and procedures and NFPA 1061
  • Perform all other position related duties as described in local policies and procedures.

Education and Experience

High school diploma or equivalent. Six or more years of full-time work experience directly related to supervising the emergency communications center or dispatching other emergency services.

Required Knowledge and Skills Required:

Knowledge of:

  • Principles and practice of employee supervision
  • Developing teams, motivating employees and maintaining employee morale.
  • Training staff in work center policies and procedures.
  • Policies and procedure of receiving and processing emergency calls.
  • Procedures used in operating Computer Aided Dispatch (CAD) and 911 VESTA systems.
  • Various computer-aided radio, alarm detection and dispatching systems.
  • Call screening and phone etiquette / communicate effectively in oral and written forms.
  • Microsoft Office programs including Word, Excel, PowerPoint, and Outlook.

Skills in:

  • Multitasking the full range of public safety dispatching and 9-1-1 duties.
  • Effectively listening to, communicating with, and eliciting information from upset, emotional and irate individuals.
  • Planning, assigning, reviewing, and evaluating the work of assigned staff.
  • Training staff in dispatching responsibilities, tasks, procedures and policies.
  • Working under pressure, exercising good judgment and making sound and timely decisions in emergency and non-emergency situations.
  • Communicating clearly and concisely in writing during emergency and nonemergency situations.
  • Evaluate existing policies and procedures for relevance and to communicate recommended changes. Can attend and successfully complete on- and off-site training courses as required by the USAF or the Company.

Certification Requirements:

  • At minimum be certified as a DoD Public Safety Telecommunicator I & II or equivalent through an accredited program.
  • Be certified to DoD Hazardous Material Awareness level or equivalent through an accredited program.
  • Have or earn certification as Emergency Medical, Fire and Police Dispatcher (EMD, EFD, EPD) through an accredited program (APCO is Preferred).
  • If not presently qualified, must be able to obtain and maintain Company selected EMD, EFD, EPD certification in the allotted period of time.
  • Must possess a valid state issued driver's license.

Work Environment, Physical Demands, and Mental Demands:

Requires being physically and mentally able to perform the assigned work. Must be able to speak in a clear manner, be temperamentally suited for the position, and act calmly and decisively in an emergency situation. Must remain alert during periods of inactivity and when carrying out repetitive operations and. Must have the ability to distinguish different colors and the ability to hear (hearing aid permitted). Must be able to work in a loud work environment that includes radios; phones, computers, fans and alarms and the elements associated with those types of equipment. It is a condition of employment to wear company issued uniforms according to direction/company policy.

Other Responsibilities:

Flexibility – Incumbent is required to work on alternate work schedule, which requires an uncommon tour of duty (including weekends and holidays). Must be able to fill in for dispatchers during appointments, lunch breaks and sick days. May also be required to respond on off-duty time during a large scale incident, or stay over until an emergency has been terminated or until properly relieved by a qualified dispatcher. Must be positive and professional at all times. Work in close harmony with supervisors, co-workers and others during day-to-day routines and during emergencies. Is required to maintain good working relationships with on and off-base agencies, maintaining a consistently courteous attitude. Keep calm and cool during emergency situations.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Labor Law Posters

EEO including Disability/Protected Veterans

  • Emergency Response Center Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job OverviewThe Emergency Response Center Specialist plays a crucial role in managing and communicating vital information, directives, and work assignments to the Facilities team during both routine and critical situations. This position serves as the main communication hub for all facility and safety-related matters, ensuring seamless operations and a high...

  • Psychiatric Nurse Practitioner

    5 days ago

    Las Vegas, Nevada, United States FCS, Inc Full time

    Job Summary:FCS, Inc is seeking a skilled Psychiatric Nurse Practitioner to join our team in a Community Triage Center in Las Vegas, Nevada. As an independent contractor, you will work as part of a collaborative care team, providing behavioral health services in treatment settings in the community.Responsibilities:Provide acute services such as triage,...

  • Data Center Operations Specialist

    20 hours ago

    Las Vegas, Nevada, United States The Judge Group Full time

    Job SummaryThe Judge Group is seeking a highly skilled Data Center Technician to join our team. As a Data Center Technician, you will be responsible for providing technical support and maintenance for our data center operations.Key ResponsibilitiesMonitor and maintain data center systems, including power, HVAC, and security systems.Perform routine preventive...

  • Registered Nurse

    5 days ago

    Las Vegas, Nevada, United States Centennial Hills Hospital Medical Center Full time

    About Centennial Hills Hospital Medical CenterCentennial Hills Hospital Medical Center is a leading healthcare provider in the Las Vegas area, offering a wide range of medical services and procedures. Our state-of-the-art facility is part of the six-hospital The Valley Health System, providing comprehensive care to the community.Job SummaryWe are seeking a...

  • Emergency Department Registered Nurse

    2 days ago

    Las Vegas, Nevada, United States Sunrise Hospital Full time

    Job SummaryWe are seeking an experienced Emergency Department Registered Nurse to join our dynamic team of healthcare professionals. In this role, you will provide high-quality patient care and support to patients with a wide range of illnesses and injuries, including lifesaving procedures in emergency and trauma situations.Key ResponsibilitiesProvide...

  • Certified Nursing Assistant

    4 days ago

    North Las Vegas, Nevada, United States Mission Regional Medical center Full time

    Job SummaryAt Mission Regional Medical Center, we are committed to delivering high-quality patient care and exceptional service. As a Certified Nursing Assistant in our Emergency Department, you will play a vital role in providing compassionate care to our patients and their families.ResponsibilitiesAssist with activities of daily living, such as bathing,...

  • Healthcare Call Center Specialist

    1 week ago

    Las Vegas, Nevada, United States UNITE HERE HEALTH Full time

    Job OverviewUNITE HERE HEALTH is dedicated to supporting over 190,000 workers and their families in the hospitality and gaming sectors across the nation. Our commitment to innovation and progress drives us to create impactful programs and benefits that empower our participants to take charge of their health and healthcare. We invite you to explore this...

  • Veterinary Emergency Specialist

    1 week ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Position OverviewNorth Rainbow Veterinary Emergency Hospital is expanding and seeking a dedicated Emergency Veterinarian to enhance our emergency care team.As a sister facility to the renowned Las Vegas Veterinary Specialty Center, we pride ourselves on being the only multi-specialty referral center in the area. Our team includes experts in various fields...

  • Receptionist for Wellness Center

    2 weeks ago

    Las Vegas, Nevada, United States Elevation Corporate Health Full time

    Career Opportunity at Elevation Corporate HealthElevation Corporate Health is a prominent organization in the fitness and wellness sector, dedicated to fostering a supportive work environment and promoting employee development. We are currently seeking committed individuals to fulfill the following role:Position: Front Desk RepresentativeROLE OVERVIEWWelcome...

  • Veterinary Emergency Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Position OverviewNorth Rainbow Veterinary Emergency Hospital is expanding and seeking an Emergency Veterinarian to enhance our dedicated emergency team.As a sister facility to the renowned Las Vegas Veterinary Specialty Center, which stands as the only multi-specialty referral center in the region, we pride ourselves on our comprehensive services. Our team...

  • Veterinary Emergency Specialist

    1 week ago

    Las Vegas, Nevada, United States Veritas Veterinary Partners Full time

    Position OverviewNorth Rainbow Veterinary Emergency Hospital is expanding and is in search of a dedicated Emergency Veterinarian to enhance our emergency services team.As a sister facility to the renowned Las Vegas Veterinary Specialty Center, we pride ourselves on being the only multi-specialty referral center in the Las Vegas area. Our team includes...

  • Receptionist for Wellness Center

    2 weeks ago

    Las Vegas, Nevada, United States Elevation Corporate Health Full time

    Elevation Corporate Health is HiringElevation Corporate Health, a prominent player in the fitness and wellness sector, is on the lookout for motivated individuals to enhance our customer service team. We pride ourselves on fostering a supportive work environment and providing avenues for career advancement. We are currently seeking candidates for the...

  • Pediatric Emergency Medicine Specialist

    2 weeks ago

    Las Vegas, Nevada, United States BAS Healthcare Full time

    Exciting Opportunity in Pediatric Emergency MedicineBAS Healthcare is seeking a qualified Pediatrician, either Board Certified or Board Eligible, to enhance our dedicated team in a specialized pediatric emergency setting. This full-time role is situated within a state-of-the-art pediatric emergency department. Ideal candidates will possess hospital...

  • Pediatric Emergency Medicine Specialist

    1 week ago

    Las Vegas, Nevada, United States BAS Healthcare Full time

    Exciting Opportunity in Pediatric Emergency MedicineBAS Healthcare is seeking a qualified Board Certified or Board Eligible Pediatrician to enhance our dedicated team in a leading pediatric emergency department. Ideal candidates will possess experience in hospital settings or have completed a Pediatric Emergency Medicine Fellowship. The role focuses...

  • Pediatric Emergency Medicine Specialist

    2 weeks ago

    Las Vegas, Nevada, United States BAS Healthcare Full time

    Exciting Opportunity in Pediatric Emergency MedicineBAS Healthcare is actively seeking a qualified Pediatrician, either Board Certified or Board Eligible, to fill a full-time role in a pediatric emergency setting. This position is located within a specialized 20-bed pediatric emergency department. Ideal candidates will possess experience in hospital settings...

  • Pediatric Emergency Medicine Specialist

    1 week ago

    Las Vegas, Nevada, United States BAS Healthcare Full time

    Exciting Opportunity in Pediatric Emergency MedicineBAS Healthcare is seeking a qualified Board Certified or Board Eligible Pediatrician to fill a full-time role in a specialized pediatric emergency department. This position is located in a state-of-the-art facility dedicated to pediatric care. Ideal candidates will have experience in a hospital setting or...

  • Emergency Room Registered Nurse

    1 week ago

    Las Vegas, Nevada, United States Sunrise Hospital Full time

    Hourly Wage Estimate: $72.22 / hourLearn more about thebenefits offeredfor this job.The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical...

  • Clinical Nurse Coordinator- Women's Services Specialist

    1 week ago

    Las Vegas, Nevada, United States Southern Hills Hospital and Medical Center Full time

    Job SummaryWe are seeking an experienced and skilled Nurse Coordinator to join our dynamic team at Southern Hills Hospital and Medical Center. As a key member of our Women's Services department, you will play a vital role in providing exceptional patient care and support to our patients and their families.Key ResponsibilitiesProvide comprehensive and...

  • Critical Care Nurse Specialist

    6 days ago

    Las Vegas, Nevada, United States Southern Hills Hospital and Medical Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate Registered Nurse to join our Intensive Care Unit (ICU) team at Southern Hills Hospital and Medical Center. As a Registered Nurse- ICU, you will play a vital role in providing exceptional patient care and contributing to the success of our hospital.Key ResponsibilitiesProvide high-quality,...

  • Nurse Manager – Emergency Department

    3 weeks ago

    Las Vegas, Nevada, United States Surf Search Full time

    Nurse Manager - Emergency Department:Direct HireFull-timeCompetitive CompensationExcellent Benefits PackageRelocation Assistance AvailableSetting: Medical Center / Nurse LeadershipLocation: Las Vegas, NVOverview: Under the direction of the Director of Nursing, Responsible for the 24 hour management of the assigned unit; assuring patient care meets the...