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Part-Time Customer Specialist

3 months ago

Killeen, Texas, United States CarMax Full time

CarMax - Transforming the car buying and selling experience

Join our team as a Customer Specialist and be part of revolutionizing how people buy and sell cars:

  • Guide customers through every step of their CarMax journey
  • Ensure a seamless and transparent process for buying and selling cars
  • Partner effectively with teams across the organization

Key Responsibilities:

  • Provide exceptional customer service throughout the sales and appraisal process
  • Conduct vehicle assessments and communicate necessary information for appraisals
  • Receive and inspect vehicles for quality standards
  • Handle administrative tasks related to transactions and paperwork
  • Coordinate service appointments and review repair orders

What makes this role unique:

This role offers a high-energy retail sales environment where teamwork is essential. You will have the opportunity to manage diverse tasks independently, from sales to paperwork processing and more. Success in this role opens doors to mentorship and leadership opportunities within CarMax.

Qualifications:

  • Excellent communication skills
  • Confidence in product knowledge and self
  • Ability to build strong relationships
  • Demonstrate integrity, respect, and inclusivity
  • Balance customer needs with business priorities
  • Efficiently solve customer issues and follow processes diligently
  • Operate effectively in a fast-paced environment
  • High attention to detail and accuracy
  • Ability to lift objects up to 25 lbs

Requirements:

  • High School Diploma or equivalent
  • Prior sales and customer service experience preferred
  • Valid Driver's License
  • Knowledge of Microsoft Office Suite is a plus

About CarMax:

CarMax has revolutionized the auto industry by offering transparent and high-integrity car buying experiences. With over 200 locations nationwide, we are the go-to retailer for used cars, committed to providing exceptional customer service and career growth opportunities for our over 25,000 associates. As an equal opportunity employer, we prioritize training and diversity in our workplace.