Customer Service Representative I

4 weeks ago

Memphis, Tennessee, United States Pfizer Full time

ROLE SUMMARY

As the initial point of contact, the Customer Service Representative serves as the face of Pfizer to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders.

ROLE RESPONSIBILITIES

  • Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements
  • Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team
  • Support the logistical complexities of COVID vaccine by handling customer calls and email interactions
  • Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues.
  • Assist customers as they make credit card payments and issue resolution according to business rules and policies
  • Support vaccine and hemophilia initiatives - contracting, pricing, customer intelligence and reporting etc.
  • Maintain a detailed working knowledge of Pfizer trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Pfizer Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines
  • Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines
  • Must stay abreast of changes in scripts, procedures and products
  • Support Sarbanes Oxley by adhering to internal controls
  • Redirect callers who require assistance from other departments
  • Initiate requests for new customer accounts and account changes
  • Support customer inquiries/issues regarding Pfizer Prime website
  • Complete all assigned training
  • Participate in special projects as assigned
  • Partnering with GFS team to respond to inquiries and issues

QUALIFICATIONS

  • Bachelor's degree preferred or high school diploma with two years Customer Service experience
  • Ability to remain professional and courteous with customers at all times
  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • Proven problem solving ability
  • Proficient in Microsoft Office
  • SAP knowledge preferred

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

*This position is hybrid remote (in office 2-3 times per week as well as for business critical meetings as communicated by Management)*

  • Call center operations is 8:00am-8:00pm EST
  • Shift being posted is 11:30am-8pm EST
  • Shift is subject to change based on business needs
  • During training, work schedule will be 9:00am-5:30pm EST
  • Flexibility in work schedule and coverage of additional hours as needed

OTHER INFORMATION

  • Eligible for employee referral bonus
  • Position is hybrid and will require 2 to 3 days a week to work from site.
  • Last Date to Apply: May 29, 2024

#LI-PFE

The salary for this position ranges from $19.63 to $32.72 per hour. In addition, this position offers eligibility for overtime, weekend, holiday and other pay premiums depending on the work schedule and the Company's policies. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | ). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies only to the United States - Tennessee - Memphis Gfs location.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Support Services

#LI-PFE


  • Customer Service Representative

    2 weeks ago

    Memphis, Tennessee, United States Sonic Healthcare USA, Inc. Full time

    The customer service representative will communicate and disseminate information to clients and all levels of personnel to facilitate the clinical testing process for patient results and diagnosisThis opportunity is:Location: Memphis, TN 38134 Days Customer Service, Customer Service Representative, Representative, Retail, Healthcare, Clinical

  • Customer Service Representative

    2 weeks ago

    Memphis, Tennessee, United States Ultimate Staffing Full time

    Ultimate Staffing is seeking Remote Call Center Reps that can start ASAP Pay: $18/hr Position: Inbound Customer Support Rep This position is working from home. - Handle 60 inbound calls per day on average - Answering questions from policy holders Customer Service Representative, Customer Service, Call Center, Representative, Microsoft, Staffing, Retail

  • PP Customer Service Representative

    2 weeks ago

    Memphis, Tennessee, United States University of Memphis Full time

    Benefits of Employment (Applies to full-time, non-police employees only) Job Duties Duties & Responsibilities Act as the front-line resource for the Physical Plant Department; Greet customers in person, via telephone, and or by email; Seek to identif Customer Service Representative, Customer Service, Representative, Retail, Education

  • Customer Service Representative

    2 weeks ago

    Memphis, Tennessee, United States FedEx SupplyChain Full time

    Shift Hours 1st shift Monday-Friday 3955 E. Holmes Rd. Memphis, TN 38118 About FedEx Supply Chain FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx...

  • Patient Service Representative I

    2 weeks ago

    Memphis, Tennessee, United States Regional One Health Full time

    Representative, Patient Service Rep IA Brief OverviewThis position serves as the primary access point for patients within the inpatient and outpatient medical clinics/practices and is the initial focal point of the patient experience. Responsible for the gathering, entry and verification of registration information. In addition, this position is responsible...

  • Customer Service Representative

    2 weeks ago

    Memphis, Tennessee, United States US Foods Full time

    ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.Join Our Community of Food PeopleThis position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Southeast Region of the United...

  • Customer Service Representative

    2 weeks ago

    Memphis, Tennessee, United States US Foods Full time

    BECOME A US FOODS ASSOCIATE Ready to build a career with a company thats leading the foodservice industry? We help YOU make it Schedule Sunday - Thursday Benefits: Full US Foods Benefits - DAY 1 medical, dental, vision, 401K, life insurance, and much more US Foods is one of the largest food distributors with a culture and history of promoting from within,...

  • Commercial Maintenance Sales Representative

    2 weeks ago

    Memphis, Tennessee, United States Service Logic Full time

    ** National HVAC Service** ** Commercial Maintenance Sales Representative - Memphis** Memphis, TN 38132 National HVAC Service is looking to add dynamic sales representatives for our growing HVAC services business. The position is full time and has a guaranteed base salary + progressive commission structure. National's service maintenance sales...

  • Customer Accounts and Billing Representative

    2 weeks ago

    Memphis, Tennessee, United States MLGW Full time

    MLGW is the nation's largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a...

  • Customer Service Representative

    1 month ago

    Memphis, Tennessee, United States Sonic Healthcare USA Full time

    Job Functions, Duties, Responsibilities and Position Qualifications:Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our team of...

  • Customer Service Representative

    4 weeks ago

    Memphis, Tennessee, United States Sonic Healthcare USA Full time

    Job Functions, Duties, Responsibilities and Position Qualifications:Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.Join our team of...

  • Customer Service Rep(5439)

    2 weeks ago

    Memphis, Tennessee, United States Domino's Pizza LLC Full time

    Company Description Fill your pockets with dough Come join the no.1 pizza company in the world Whether it's your hobby, main-gig, or supplemental job, apply online. We're bound to have just the thing for you. DAKS, Inc strives to grow our business by developing great, friendly people who will take pride in serving our customers with a smile, and a perfect...

  • Customer Service Rep5444 1327 N Germantown Pkwy

    7 days ago

    Memphis, Tennessee, United States Domino's Franchise Full time

    Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries...

  • Customer Service Associate

    3 days ago

    Memphis, Tennessee, United States Trane Technologies Full time

    At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift...

  • Technical Service Representative

    2 weeks ago

    Memphis, Tennessee, United States Pactiv Evergreen Full time

    Overview:Pactiv Evergreen Inc.(NASDAQ:PTVE)is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of companies, including full service restaurants and quick service restaurants,...

  • Customer Service Rep5437 1560 Union Ave

    4 weeks ago

    Memphis, Tennessee, United States Domino's Franchise Full time

    Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries...

  • Customer Service Rep5437 1560 Union Ave

    1 month ago

    Memphis, Tennessee, United States Domino's Franchise Full time

    Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries...

  • Specialty Pharmaceutical Representative Womens Health Memphis TN Territory

    7 days ago

    Memphis, Tennessee, United States EVERSANA Full time

    Job DescriptionThe EVERSANA/ Millicent Pharma Specialty Pharmaceutical Representative will be responsible for selling Intrarosa & Femring to OB/GYNs throughout an assigned geographic territory. Our Representative will be providing value by engaging Health Care Professionals, Office Staff and Decision Makers in face to face discussions with the goal of...

  • Customer Service Coordinator

    2 weeks ago

    Memphis, Tennessee, United States FLEX Inc Full time

    Customer Service Coordinator page is loaded **Customer Service Coordinator** **Customer Service Coordinator** locationsUSA, TN, Memphis time typeFull time posted onPosted Yesterday job requisition idWD127551 At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way,...

  • HVAC Service Sales Development Representative

    4 weeks ago

    Memphis, Tennessee, United States Johnson Controls International Full time

    Be part of the futureWe are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we'll give you the space and opportunities to grow and succeed. We are committed to make a difference.What we offer: Competitive...