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Customer Service Representative

3 months ago

Memphis, Tennessee, United States FedEx SupplyChain Full time
Shift Hours
1st shift
Monday-Friday
3955 E. Holmes Rd.
Memphis, TN 38118

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to

We Have....
  • A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
  • A top notch leadership team with the experience needed to grow and develop your career.
  • An open mind for new ideas and creative methods.
  • A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more
General Summary....

The Customer Service Representative will answer all incoming calls to the department and field inquires and/or forward calls to the appropriate teammate.

This position will be responsible for.....
  • Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
  • Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
  • Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
  • Provide accurate information to customers concerning Manufacturers' Policy and Procedures.
  • Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
  • Process RA and Recall Packet requests for customers.
  • Complete reconciliation services for clients as needed.
  • Research and/or resolve returns, including Return Resolution, Issue Tracking and Recall as per standard procedures.
  • Complete "paperwork only" returns as needed.
  • Assist Operations with return processes including, but not limited to, research, inventory and 222 processes.
  • Research returned checks.
  • Conduct check/credit research for customers via email, fax, or mail.
  • Communicate outstanding issues or defects with the corresponding departments.
  • Maintain 100% quality work and 100% accuracy levels.
  • Maintain a clean and safe work area.
  • Participate in special projects.
  • Participate in departmental continuous improvement opportunities.
  • General data entry support as needed.
  • Conduct recall effectiveness checks and create summary, as needed.
  • Document filing as required.
  • Performs other duties as assigned.
You might be a greatfit if....

Education/Experience
  • A high school diplomaand One (1) to two (2) years of work experience in a Customer Serviceenvironment
  • Previous experiencesolving/investigating customer questions/problems in a timely and professionalmanner
  • Ability to do ad hocsearches on the internet
  • Excellent phone skills
  • Strong Microsoft Officeskills including PowerPoint experience necessary
  • Ability to prioritizeand handle multiple projects
  • Excellent verbal andwritten communication skills
  • Customer service driven
  • Strong team player
Physical/Cognitive Requirements

With orwithout accommodation:
  • Ability to followpolicies and procedures.
  • Ability to read, writeand interpret information.
  • Ability to add,subtract, multiply and divide.
  • Ability to use hands tofinger, handle, or feel.
  • Ability tosit/walk/stand for up to 10 hours per day.
  • Ability tointermittently crawl, squat, climb, twist, bend, stoop, push or pull.
  • Must possess visual acuity,i.e., close, distance, and color vision, depth perception and the ability toadjust focus.
  • Ability to lift/carryitems less than 30 pounds.
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact

Pay Range: 13.99 (Min Mid Max) Hourly