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Mac Specialist
4 months ago
*Technical Proficiency:
- Understanding of operating systems (e.g., Windows, macOS, Linux) and their configurations, including troubleshooting common issues.
- Familiarity with desktop hardware components such as CPUs, RAM, hard drives, and peripherals (e.g., monitors, keyboards, mice), including troubleshooting hardware-related problems.
- Ability to install, configure, and troubleshoot various software applications, including productivity suites (e.g., Office 365, SharePoint), antivirus programs, and specialized software used within the organization.
*Ticketing and
Help Desk Platforms:
*ServiceNow and Jira Service Management or similar tools.
*Networking Basics:
- Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN, to troubleshoot network connectivity issues and configure network settings on desktops.
- Proficiency in providing remote assistance to users using remote desktop tools such as Remote Desktop Protocol (RDP), TeamViewer, or similar software.
- Strong communication and interpersonal skills to effectively communicate with end-users, understand their issues, and provide clear instructions and solutions.
- Responsible for managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies
- Willingness to adapt to new technologies and learn continuously, as desktop support often involves staying updated with evolving hardware, software, and security trends.
- Ability to collaborate with other IT team members, such as network administrators, system administrators, and help desk staff, to resolve complex issues and improve overall IT infrastructure and support processes.
Job Type:
Contract
Pay:
$35.00 per hour
Expected hours: 40 per week
Experience level:
- 5 years
Schedule:
- 8 hour shift
Work Location:
In person