Upgrade Operations Scheduling Project Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
The Upgrade Operations (UO) department specializes in performing software and hardware upgrades on live customer systems. The UO department focus is on minimizing the customer's downtime during software upgrades in order to optimize their upgrade experience during the moments that matter.
Job Description

Scope of Responsibilities/Expectations:

Project Manager (PM) is responsible for the implementation of Communication System Projects and will act and be recognized as the leader / focal point for all aspects of assigned project(s). Responsible for delivering the contractual scope, on schedule and within budget, while maintaining customer satisfaction.

Must be able to utilize PM tools (schedule, critical path analysis, budget, change order, risk assessment, action item log, etc) to analyze complex issues and develop resolutions for any issues related to assigned project(s). The PM is responsible for allocating all necessary resources to meet project objectives, corporate financial, and customer satisfaction goals. The project manager is responsible for direct communication to the customer's organization and relevant senior stakeholders internally throughout the life of the project. In addition, the project manager is responsible for the overall pre-tax profit of all projects.

Responsibilities:

Project Management

• Leads large programs or portions of very complex programs. Directs and coordinates the work activities of the project team.
• Represents the organization on projects and may perform in project leadership role.
• A project manager is accountable for accomplishing the stated project objectives within the stipulated time period and budget. Ensures that the three constraints (quality, cost and time) that face every project are properly managed.
• Involved in the management of project staff including project reporting, administration and communication.
• Responsible for project planning, setting deliverable dates, and tracking those deliverables.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Work with the Scheduling team and Engineering Management team to ensure resource availability and allocation.
• Develop a project plan to monitor and track progress.
• Manage and communicate changes to the project scope, project schedule, and project costs.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Successfully manage the relationships both internally and externally (Field) resources.
• Determine current system configuration/inventory and utilize system and release information from various internal resources in order to generate a list of hardware and software required to bring the system up to the desired Astro release.
• Work in partnership with system planning, product planners to ensure that all business rules are applied to every upgrade design and that equipment lists are accurate.
• Support and help drive project close-out with Upgrade Operations and Field resources, ensuring a successful project upgrade.

Scheduling Support

• Help with scheduling load of around 200 upgrades per year
• Level load resources for the UO local team and field teams
• Match project resources according to skill level
• Collaborate with several teams to appropriately place an upgrade on the schedule
• Good communication skills
• Be able to build project budget
• Advanced formulas in Google sheets / excel
• Understanding/Experience with FLOAT is a plus

Planview Project Management Support

• Planview Project Set-Up
• Planview Project Close-out
• Website Maintenance (Including Field website)
• SI PMO tasks that are deemed Services related
• Look for ways to continuously improve Project Management efficiencies, and drive those efficiencies
• Aggressive/Creative problem solving skill; ability to get things done in a multi-organizational environment
• Lead and drive efficiency by using the Upgrade tools that help drive Project Management best practices.

Specific Knowledge/Skills:

• Experience with at least one of the following: Public Safety communications systems, Military communications, Civil construction OR IT Networks
• Proficient in Microsoft Office (WORD, Excel, PowerPoint & Projects)
• PMP highly desired. PMP and/or Certified Associate in Project Management (CAPM).
• PM Masters Certificate a plus.
• Motorola Solutions Field System Integration experience a plus
• Understanding of two way radio infrastructure communications products, services, and systems.
• Understanding of local public safety customers, such as police, fire, and emergency medical services is a plus.
• Must be a self motivated team player able to work effectively with general guidance toward objectives.
• Must have excellent interpersonal, presentation, and negotiation skills

Basic Requirements

• 5+ years of project/program management
• BA/BS degree required, from an accredited college or university

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email