Product Manager

3 weeks ago

Sulphur Springs, Texas, United States Spok, Inc Full time
Description

Full-time /Direct hire/ 100% Remote/USAThe Product Manager for our Healthcare Operator Console's is responsible for collaborating with key stakeholders to understand and anticipate needs to translate the product vision.

This role works closely with customers and key stakeholders to develop a market driven product roadmap.
Spok's Care Connect Suite is a comprehensive suite of communication and collaboration solutions tailored for healthcare environments. It integrates with existing systems to allow for accessing, prioritizing, and acting on information effectively.

This unified communication platform is designed to enhance clinical workflows through features like care team collaboration, closed-loop communication, and secure messaging.ESSENTIAL DUTIES AND RESPONSIBILITIES* Design and maintain the roadmap for Spok contact center products, working closely with the technical product managers for console and telephony solutions along with cross-functional teams such as engineering, UI/UX, marketing, and sales.

This involves defining product feature requirements, creating roadmaps, and ensuring that the product meets the needs of both the business and customers.
  • Conduct research to understand customer needs, industry trends, and competitive landscape in the operator console and contact center market.
  • Combine research findings with others on the product management team to identify opportunities for new products or improvements to existing ones.
  • Collaborate with internal stakeholders, such as sales, customer support, and operations teams, to gather feedback and ensure alignment on product priorities and goals.
  • Work with program management to oversee the entire lifecycle of contact center products, from ideation to launch and ongoing maintenance.
  • Collaborate with other product managers and the director of product management to create new pricing models and augment existing pricing to better serve our customers.
  • Define the go-to-market plans, and monitor product performance post-launch for adjustments.
  • Engage with customers to identify areas for improvement in the contact center products.
  • Monitor performance of the contact center products by tracking key performance metrics, such as customersatisfaction, adoption rates of features to make data-driven decisions for optimization.
  • Participate in support of key corporate partners.REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
  • Bachelor's Degree (BA/BS) is required. 5+ years of defining, developing, and launching contact center software products is required (SaaS experience is a plus).
  • Experience working in an Agile / Safe Agile environment.
  • Experience using product management software such as AHA, Rally, Jira or others.
  • Excellent verbal and written communications including PowerPoint presentations.
  • Experience with data flows and process mapping.
  • Customer centric mentality and experience defining KPIs for software products.
  • Robust interpersonal skills with evidence of teamwork and collaboration.
  • Exceptional written and verbal communication skills with customers at all levels.
  • MS Office Suite required.PRODUCT SKILLS
  • Five years of experience in Unified Communications and contact center software product management.
  • Experience with PBX operator consoles, IVR, call recording, ACD, Contact center reporting and management tools. Experience in software product lifecycle management.
  • Experience with on-premise, cloud and hybrid solutions.
  • Experience in perpetual and SaaS based licensing and pricing models.>>>Two years' experience with computer systems, database programs, and word processing programs required.
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc.

(NASDAQ:

SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.


At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic.

Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at

Spok is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

  • Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at

  • Product Manager

    1 month ago

    Sulphur Springs, Texas, United States Spok, Inc Full time

    Description Full-time /Direct hire (Remote)The Product Manager (Contact Manager) is responsible for collaborating with key stakeholders to understand and anticipate needs to translate the product vision. This role works closely with customers and key stakeholders to develop a market driven product roadmap.Spok's Care Connect Suite is a comprehensive suite of...

  • Service Advancement Manager-ITSpec3

    7 days ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • ServiceNow Service Advancement Manager

    7 days ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • HR WorkForce Management Analyst

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Systems Analyst

    3 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • fe2 - l1

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • ServiceNow Support Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Linux Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Project Services Team Lead

    7 days ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Linux/Unix Sr Administrator

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Network Design Engineer

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Especialista Nuevas Tecnologias

    7 days ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Enterprise Analyst

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Senior Software Developer, Lead

    1 month ago

    Sulphur Springs, Texas, United States Spok, Inc Full time

    Description Spok is seeking a Sr. Software Developer, Lead (full stack) responsible for the development of and helping to architect the modernization of three of our call center applications, through creation of a common platform and services. This person will work closely with the Enterprise Products Architect, Product Management, and the various teams of...

  • Systems Administrator

    2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Windows, VMware, Citrix System Administrator

    4 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Business Development Representative

    1 month ago

    Sulphur Springs, Texas, United States Spok, Inc Full time

    Description The Business Development Representative (BDR) is responsible for generating leads for targeted new logo prospects for software and wireless products via outbound contact AND following up on inbound leads from new logo hospitals. The BDR is also responsible for full cycle sales (prospecting to close) of Spok's new subscription software model to...

  • Senior Workday Analyst

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Sales Executive

    1 month ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • SCCM Engineer

    3 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...