Product Manager

Found in: beBee jobs US - 2 weeks ago

Sulphur Springs, Texas, United States Spok, Inc Full time
Description

Full-time /Direct hire (Remote)The Product Manager (Contact Manager) is responsible for collaborating with key stakeholders to understand and anticipate needs to translate the product vision.

This role works closely with customers and key stakeholders to develop a market driven product roadmap.
Spok's Care Connect Suite is a comprehensive suite of communication and collaboration solutions tailored for healthcare environments. It integrates with existing systems to allow for accessing, prioritizing, and acting on information effectively.

This unified communication platform is designed to enhance clinical workflows through features like care team collaboration, closed-loop communication, and secure messaging.

The operator console, a crucial component of this suite, is an intelligent, computer-based solution for hospital Operator Services contact centers.

It integrates with the hospital's existing PBX system and is utilized by the operator group to manage incoming calls efficiently, while enabling the management of critical communications throughout the hospital or health system.ESSENTIAL DUTIES AND RESPONSIBILITIES* Design and maintain the roadmap for Spok contact center products, working closely with the technical product managers for console and telephony solutions along with cross-functional teams such as engineering, UI/UX, marketing, and sales.

This involves defining product feature requirements, creating roadmaps, and ensuring that the product meets the needs of both the business and customers.
  • Conduct research to understand customer needs, industry trends, and competitive landscape in the operator console and contact center market.
  • Combine research findings with others on the product management team to identify opportunities for new products or improvements to existing ones.
  • Collaborate with internal stakeholders, such as sales, customer support, and operations teams, to gather feedback and ensure alignment on product priorities and goals.
  • Work with program management to oversee the entire lifecycle of contact center products, from ideation to launch and ongoing maintenance.
  • Collaborate with other product managers and the director of product management to create new pricing models and augment existing pricing to better serve our customers.
  • Define the go-to-market plans, and monitor product performance post-launch for adjustments.
  • Engage with customers to identify areas for improvement in the contact center products.
  • Monitor performance of the contact center products by tracking key performance metrics, such as customersatisfaction, adoption rates of features to make data-driven decisions for optimization.
  • Participate in support of key corporate partners.REQUIRED EDUCATION, SKILLS, AND EXPERIENCE
  • Bachelor's Degree (BA/BS) is required. 5+ years of defining, developing, and launching contact center software products is required (SaaS experience is a plus).
  • Experience working in an Agile / Safe Agile environment.
  • Experience using product management software such as AHA, Rally, Jira or others.
  • Excellent verbal and written communications including PowerPoint presentations.
  • Experience with data flows and process mapping.
  • Customer centric mentality and experience defining KPIs for software products.
  • Robust interpersonal skills with evidence of teamwork and collaboration.
  • Exceptional written and verbal communication skills with customers at all levels.
  • MS Office Suite required.PRODUCT SKILLS
  • Five years of experience in Unified Communications and contact center software product management.
  • Experience with PBX operator consoles, IVR, call recording, ACD, Contact center reporting and management tools. Experience in software product lifecycle management.
  • Experience with on-premise, cloud and hybrid solutions.
  • Experience in perpetual and SaaS based licensing and pricing models.>>Two years' experience with computer systems, database programs, and word processing programs required.
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc.

(NASDAQ:

SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 100 million messages each month through their Spok solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.


At Spok, Inc., we provide equal opportunity to all employees and applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, disability, protected veteran status, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected status or characteristic.

Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at

Spok is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities

  • Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at

  • HR WorkForce Management Analyst

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • fe2 - l1

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • AP Analyst

    Found in: beBee jobs US - 1 week ago

    Sulphur Springs, Texas, United States Digi Full time

    Digi International (Digi) is a leading global provider of mission-critical and business-critical machine-to-machine (M2M) and Internet of Things (IoT) connectivity products and services. We help our customers create next generation connected products, deploy, and manage critical communications infrastructures in demanding environments. Our embedded modules...

  • Linux Administrator

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • ServiceNow Support Administrator

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Linux/Unix Sr Administrator

    Found in: beBee jobs US - 1 week ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Network Design Engineer

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Senior Software Developer, Lead

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Spok, Inc Full time

    Description Spok is seeking a Sr. Software Developer, Lead (full stack) responsible for the development of and helping to architect the modernization of three of our call center applications, through creation of a common platform and services. This person will work closely with the Enterprise Products Architect, Product Management, and the various teams of...

  • Enterprise Sr Associate

    Found in: beBee jobs US - 5 days ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Enterprise Analyst

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Windows, VMware, Citrix System Administrator

    Found in: beBee jobs US - 1 week ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Business Development Representative

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Spok, Inc Full time

    Description The Business Development Representative (BDR) is responsible for generating leads for targeted new logo prospects for software and wireless products via outbound contact AND following up on inbound leads from new logo hospitals. The BDR is also responsible for full cycle sales (prospecting to close) of Spok's new subscription software model to...

  • Windows System Administrator

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Senior Workday Analyst

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTION We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Sales Executive

    Found in: beBee jobs US - 1 week ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Desarrollador .Net

    Found in: beBee jobs US - 1 week ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • InteliServe Business Analyst

    Found in: beBee jobs US - 2 weeks ago

    Sulphur Springs, Texas, United States Unisys Corporation Full time

    JOB DESCRIPTIONWe Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your...

  • Production Engineer

    1 week ago

    Sulphur, United States Airswift Full time

    Location Sulphur, Louisiana, United States Job Type Contract Date Added March 18, 2024 Airswift is an international workforce solutions provider within the energy, process and infrastructure industries. Airswift serves as a strategic partner to our clients, offering a turnkey workforce solution to capture and deliver the top talent needed to complete...

  • Assistant Manager

    Found in: Talent US C2 - 2 weeks ago

    Sulphur Springs, United States Hibbett Sports Full time

    00578 Sulphur Springs, TXLE_301 Hibbett Retail, Inc. Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods...

  • Manager Production Planning

    5 days ago

    Siloam Springs, United States Simmons Foods Full time

    PURPOSE OF THE POSITIONSchedule and plan production across all Pet Food manufacturing facilities to meet customer order and achieve inventory targets. Oversees leadership of production planning managers at each facility by reviewing production schedules. Produces specialized schedules.ESSENTIAL POSITION RESPONSIBILITIESLeads team of Plant Production...

  • Manager Production Planning

    1 week ago

    Siloam Springs, United States Simmons Foods Full time

    PURPOSE OF THE POSITION Schedule and plan production across all Pet Food manufacturing facilities to meet customer order and achieve inventory targets. Oversees leadership of production planning managers at each facility by reviewing production schedules. Produces specialized schedules.ESSENTIAL POSITION RESPONSIBILITIESLeads team of Plant Production...

  • Plant Manager

    Found in: Appcast Linkedin GBL C2 - 5 days ago

    Sulphur, United States Link Staffing Full time

    Our client in Sulphur, LA, has been a trusted manufacturer of heat exchangers for over 60 years. We are hiring immediately for an experienced Plant Manager to oversee operations at their facility. This is a permanent position that offers excellent benefits with a multi-state, stable organization.The ideal candidate will have experience managing a...

  • Product Manager

    Found in: Talent US C2 - 2 weeks ago

    Sandy Springs, United States NavitsPartners Full time

    Product Manager (Intermediate)Personnel Qualifications:Bachelor’s Degree in business, computer science or related fields.At least 6 years in product management, engineering and/or management consulting.At least 3 years of product management, product design, agile delivery, business analysis, data science, or software engineering.At least one of the...

  • Product Manager

    2 weeks ago

    Sandy Springs, United States NavitsPartners Full time

    Job DescriptionJob DescriptionProduct Manager (Intermediate)Personnel Qualifications:Bachelor’s Degree in business, computer science or related fields.At least 6 years in product management, engineering and/or management consulting.At least 3 years of product management, product design, agile delivery, business analysis, data science, or software...

  • Supplier Quality Engineer

    6 days ago

    Sulphur Springs, United States Flowserve Full time

    The security of your personal data is extremely important to Flowserve, that’s why our recruiters will only contact you from an “@flowserve.com” email address – and never from a personal email account. Additionally, our interview process will always include phone and/or video communication. Any solicitation for information outside of these channels...

  • Senior Product Manager

    1 week ago

    Shingle Springs, United States CareerBuilder Full time

    Keeper Security is hiring an experienced Senior Product Manager to focus on Keeper's enterprise solutions including Privileged Access Management. This is a 100% remote position! About Keeper Keeper Security is transforming cybersecurity for people and organizations around the world. Keepers affordable and easy-to-use solutions are built on a foundation of...

  • Senior Product Manager

    1 week ago

    Shingle Springs, United States Keeper Security Full time

    Keeper Security is hiring an experienced Senior Product Manager to focus on Keeper's enterprise solutions including Privileged Access Management. This is a 100% remote position! About Keeper Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of...

  • Supplier Quality Engineer

    1 week ago

    Sulphur Springs, United States Flowserve Full time

    Company Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...

  • Print Production Manager

    2 days ago

    Santa Fe Springs, United States Anonymously Full time

    Job Description Job Description Overview: The Print Manager oversees all aspects of the print production process, ensuring the timely and cost-effective completion of printing projects. This role involves managing a team of printing professionals, coordinating with clients and vendors, and maintaining quality standards throughout the printing process.Key...

  • Print Production Manager

    3 days ago

    Santa Fe Springs, United States Anonymously Full time

    Job Description Job Description Overview: The Print Manager oversees all aspects of the print production process, ensuring the timely and cost-effective completion of printing projects. This role involves managing a team of printing professionals, coordinating with clients and vendors, and maintaining quality standards throughout the printing process. Key...

  • Fencing Production Manager

    1 week ago

    Colorado Springs, United States Scott's Fencing Full time

    Job DescriptionJob Description***Job is in Albuquerque. Can not be done remotely.Scott’s Fencing Co., Inc. is looking to raise the bar by changing the world one linear foot at a time. We are a family buisness distinguished by values and quality. We are a company that will deliver what you expect and deserve.$80,000 to $110,000 depending on...

  • Print Production Manager

    1 week ago

    Santa Fe Springs, United States Anonymously Full time

    Job DescriptionJob DescriptionOverview: The Print Manager oversees all aspects of the print production process, ensuring the timely and cost-effective completion of printing projects. This role involves managing a team of printing professionals, coordinating with clients and vendors, and maintaining quality standards throughout the printing process.Key...

  • Maintenance and Production Manager

    1 week ago

    Santa Fe Springs, United States RD Rubber Technology Corporation Full time $110,000 - $130,000

    Job Title: Maintenance and Production Manager.Maintenance & Set-up Summary: Responsible for directing, supervising and planning all activities in the production department by performing the following duties.Responsible for the maintenance, repair, and setting up of machines, supervision of employees & establishing processing by performing the following...

  • Product Marketing Manager I

    2 weeks ago

    Colorado Springs, United States Ent Credit Union Full time

    Job DescriptionJob DescriptionCompany DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a...

  • Product Marketing Manager I

    5 hours ago

    Colorado Springs, United States Ent Credit Union Full time

    Job DescriptionJob DescriptionCompany DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a...

  • Product Marketing Manager I

    Found in: Resume Library US A2 - 1 week ago

    Colorado Springs, Colorado, United States Ent Credit Union Full time

    Job Description The Product Marketing Manager is responsible for developing and implementing strategic marketing plans which deliver aligned success for assigned business unit(s) and organizational initiatives. As a key member of the Product Marketing function, this individual will design and lead execution of profitable, scalable omni-channel marketing...

  • Planner - Production

    1 week ago

    York Springs, United States Hillandale Gettysburg LP Full time

    Job DescriptionJob DescriptionWe are seeking a dynamic and detail-oriented individual to join our team as a Plant Production Planner. This role is pivotal in ensuring the efficient and effective scheduling of production operations across multiple plants. As a Plant Production Planner, you will be responsible for coordinating production activities, optimizing...