Inside Sales Representative

1 month ago


Berea, Kentucky, United States teamworkonline Full time


Expectations

  • Adhere to Cleveland Browns organization policies and procedures
  • Act as a role model within and outside the Cleveland Browns organization
  • Perform duties as workload necessitates
  • Demonstrate flexible and efficient time management skills with the ability to prioritize workload
  • Meet department productivity standards

Essential Duties and Responsibilities

  • Contact current and past customers and qualified sales leads to generate new sales
  • Ability to sell and up-sell, including but not limited to: Season Tickets, Premium Hospitality, Suites, Group Tickets etc.
  • Responsible for working on a computerized ticketing system
  • Handle all facets of work associated with incoming customer inquiries for Cleveland Browns season ticket sales
  • Perform other duties as assigned

Required Experience and Skills

  • Bachelor's Degree
  • Strong customer service focus: project positive, helpful attitude and willingness to go above and beyond
  • Excellent communication skills (verbal and written) and active listening skills
  • Must be proficient in data entry and detail oriented
  • Flexibility to work shifts that include evenings and weekends
  • Ability to work well within a team environment, yet comfortable completing tasks independently
  • Self-starter with the ability to be creative within a structured environment
  • Must be computer literate with knowledge of Microsoft Office applications (Word, Excel, Outlook) and demonstrate proficiency utilizing the Internet
  • Must have excellent communication skills, good grammar, voice and diction
  • Must have strong interpersonal skills and a team oriented spirit to provide exceptional service to our Browns fans
  • Ability to understand products and services, research and communicate information and record daily activities in a fast-paced environment

Physical Demands

  • While performing the duties of this job, the employee is occasionally required to sit; use hands; reach with hands and arms; talk and hear. Occasional lifting of 20 pounds required.

Work Environment

  • Work is normally performed in a typical interior/office work environment however employee will have "game-day" responsibilities.


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