Quality Management Performance Evaluation Spe

3 weeks ago

Bridgeport, Connecticut, United States Community Behavioral Health. Full time

Position Summary:

The Quality Management Performance Evaluation Specialist is responsible for planning, designing, implementing, conducting, and reporting performance evaluation activities.

Essential Functions:

  • Support Manager of Performance Evaluation and Director of Performance Evaluation in the implementation of performance evaluation activities for both new and established programs
  • Work cross-departmentally to create key performance indicators that assess the quality of service delivery by CBH providers
  • Monitor provider data reporting and provide technical assistance for quality improvement
  • Monitor and evaluate provider root cause analyses and corrective action plans
  • Collaborate with the Information Technology Department to synthesize and analyze claims data to support performance evaluation activities
  • Work with internal (Clinical Care Management, Executive Team, NIAC, etc.) and external (providers) stakeholders on sharing measurement data and evaluation results
  • Support development of reliable data collection tools (e.g. creation of provider and member surveys, provider performance evaluation plans)
  • Participate in cross-departmental work groups
  • Participate in the process of creating Performance Standards
  • Conduct Plan-Do-Study-Act (PDSA) Cycles with providers as appropriate
  • Travel to provider sites to observe and discuss quality improvement activities as needed
  • Other duties as assigned

Position Requirements:

  • Education: Masters degree in behavioral health, healthcare, or social sciences, with experience with quantitative and qualitative research methods, tool design and validation.
  • License/Certification (if applicable): CPHQ Certification preferred or willingness to obtain certification within 1 year of CBH employment
  • Relevant Work Experience: Minimum of 3 years post-graduate experience
  • Skills:
  • Mid to high level proficiency with Microsoft Office applications
  • Excellent written and verbal communication skills
  • Detail-oriented and highly organized
  • Knowledge of quality management, assurance, and improvement principles
  • Knowledge of different models for continuous process improvement (e.g. Deming Cycle/Plan-Do-Study-Act, Root Cause Analysis, Fishbone Diagrams)
  • Ability to manage large data sets and summarize findings for leadership
  • Ability to work effectively with all levels of staff (including, but not limited to: Officer, Director, Manager, and peer levels)
  • Ability to manage ongoing projects and prioritize appropriately to meet deadlines

Philadelphia Residency Requirement:

  • The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

  • CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

  • We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

  • CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
  • If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at


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