Field Technician

1 month ago


Boise, Idaho, United States Conrelv Solutions Inc Full time
Job Title Level
  • Field TechnicianJob Category Infrastructure ServicesLocation Boise ID# of Requirements 4Location Boise ID
  • USAOnsite Day1Role and Responsibilities Managing the help desk ticket queue responds to incidents performs diagnosis as well as escalating issues to other IT teams Should adhere to respective SLA and KPI Setting up and configuring new desktops and laptops Troubleshoot software and operating system issues in desktop and laptop Configure new accounts and troubleshoot issues in Android iPhone Windows phone Support for frequently used softwares (like VPN Softphone MS Office Outlook etc.)
Installing authorized software to laptops and desktops Help setup cubicle IT equipment's for new users Perform general preventative maintenance activities in desktop and laptop (like windows updates Anti-Virus Encryption etc.) Provide support to end users over phone or remote desktop Strong documentation skills required Should provide basic user education on IT policies hardware's and ability to demonstrate Ability to lift more than 30 pounds Document and transfer unresolved and Hardware issues to Level 2 TechniciansQualifications and Education Requirements 2+ years in desktop or helpdesk support High School Diploma or equivalent qualification A+ or MCITP certification preferredPreferred Skills Good knowledge

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