Assistant Slot Shift Manager

Found in: beBee jobs US - 1 week ago

Las Vegas, Nevada, United States MGM Resorts International Full time
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The primary responsibility of the Assistant Shift Manager Slots is to oversee the day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
  • Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards.
  • Effectively develop and mentor hourly employees to support employees' career goals and to ensure all departmental standards and goals are understood and met.
  • Deliver a level of guest service which is consistent with the company's and property's core service standards.
  • Engage, entertain, and inspire by making a focused commitment to S.H.O.W. and hold employees accountable for doing the same.
  • Manage team expectations, ensuring compliance with departmental and company policies.
  • Assist with the management of staff scheduling to ensure company service standards are met.
  • Provide instruction, training, and implementation of service and other company programs to staff.
  • Research and resolve guest and/or employee issues effectively and professionally.
  • Manage, organize, and complete assigned projects with attention to detail within the established deadline.
  • Delegate job duties and tasks to employees utilizing SHOW as the basis for guest engagement.
  • Ensure inventory of all company equipment and sensitive keys during a shift are maintained and accounted.
  • Protect the confidentiality of company files and documents under immediate control
  • Assist the Shift Manager with management of human resource responsibilities including training, issuing discipline, and ensuring the proper documentation of all actions taken for assigned staff members.
  • Fill in for the Shift Manager in their absence as needed.

SUPERVISION:

  • Guest Service Representatives, Slots

MINIMUM REQUIREMENTS:

  • Bachelor's Degree or equivalent experience
  • Two (2) years of experience in a slots/casino environment

CERTIFICATIONS, LICENSES, AND REGISTRATIONS:

  • Gaming license/registration as required by jurisdiction(s).

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