Medical Support Assistant

3 weeks ago

Las Vegas, Nevada, United States Department Of Veterans Affairs Full time
Summary

The Advanced Medical Support Assistant (Advanced MSA) in the Outpatient Clinics for the VA Southern Nevada Healthcare System in Las Vegas, Nevada and associated Community Based Outpatient Clinics (CBOC's). The Advanced MSA work impacts the administrative aspect of patient care, including Access to care, Scheduling/Coordinating appointments using Advanced Clinic Access (ACA) principles among many other areas.



Duties

Major Duties include but are not limited to the following:

  • Work collaboratively in an interdisciplinary coordinated care delivery model (i.e. PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
  • Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent
  • Screen and receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
  • Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
  • Participate in the daily team huddles and weekly team meetings where patient care planning and management occur.
  • Notify supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
  • Conduct daily reviews of active/pending consults, Return to Clinic Orders, Recall lists and Audio-care communications for accuracy and disposition.
  • Coordinate administrative services for Veterans, family members, caregivers, the general public, administrative and clinical staff to ensure continuity of care.
  • Generate patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting.
  • Organize and implement quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor the BAS Supervisor.
  • Conduct patient and employee surveys, interview, observe workflow, guide patients through hospital system, input referrals, document complaints, and provide follow-up and suggests resolutions to supervisor.
  • Intervene to resolve difficult problems and diffuse potential dissatisfaction with VA services in order to prevent congressional and adverse publicity.
  • Serve as technical advisor and liaison with contacts at all levels.
  • Maintain the ability to perform the varied and complex duties of each of the Program Support Assistants (Care Facilitators) and the Medical Support Assistants in the section located in various clinical areas throughout the medical center and CBOC's.
Work Schedule: Full-Time

Telework: Not Available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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