Casino Porter
3 weeks ago
PRIMARY PURPOSE:
It is the responsibility of the Casino Porter to provide excellent guest service and create a safe and friendly environment for employees and guests while establishing and maintaining the cleanliness of assigned areas in the Casino and public areas.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Sweeps and removes all wrappers, broken glass, ashtrays, and debris from floor
- Cleans and dusts slot machines, including areas between machines, doors, and woodwork
- Removes scuffmarks and drink spills
- Cleans up biohazard areas
- Cleans slot chairs, polishes their bases, and then returns chairs to proper position
- Vacuums entire assigned stations, moving chairs and other objects to ensure thorough cleaning
- Removes trash, replaces missing ashtrays, and wipes out and cleans all ashtrays and trash cans
- Ensures all equipment is returned to department and all malfunctioning equipment is reported
- Replenishes supplies when necessary
- Responds to and resolves guest challenges in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
- Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work safely, including understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions; this also includes being aware of unsafe conditions such as spills, wet areas, debris, and addressing quickly and efficiently
- Able to effectively communicate in English, in both written and verbal forms
- Ability to multi-task and work well in a fast paced, team-oriented environment
- Effective listening abilities with strong judgment skills
- Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
- Maintain a professional, neat and well-groomed appearance adhering to company standards
MINIMUM REQUIREMENTS:
- Work varied shifts, to include weekends and holidays
PREFERRED:
- Six (6) months of general cleaning experience
- Experience with professional cleaning equipment
- Experience in a similar five-star/five-diamond resort environment
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