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Renewal Manager

3 months ago

San Francisco, California, United States Productboard Full time

Hybrid 3 days/week onsite at our office in 333 Bush Street, San Francisco, CA

The Renewals Manager plays a vital role in ensuring that Productboard customers get the maximum value and benefit from their investment. This position is responsible for renewing a large number of customer contracts within the Enterprise segment, so we are looking for enthusiastic candidates who can quickly understand our product offerings, client engagement model, and renewal processes. As a Renewals Manager, you will support, manage, and close renewal transactions. Your role is critical in collaborating with the Customer Success and Finance teams to achieve our corporate goals. You will also provide valuable feedback as you interact with our customers, which will help us better understand their needs.

To succeed in this role, you need to have a strong knowledge of process selling, the ability to manage and close large volumes of opportunities, and work collaboratively with Finance, Customer Success, and Legal teams. The Renewals Manager should maximise the renewal success while looking for additional opportunities for upselling additional revenue. When expansion opportunities are identified, the Renewals Manager will work in partnership with the Account Executives to ensure that the right sales resources are engaged to maximise growth within the account.

On a typical week, you will ...

  • Own and optimize renewal book for maximum retention and growth
  • Engage decision-makers, lead negotiations, and address objections for successful renewals
  • Create scalable email sequences to identify risks and uncover opportunities
  • Utilize data to articulate Productboard's impact on customer business
  • Develop plays to mitigate churn for identified at-risk customers
  • Partner cross-functionally with Account Executives and Customer Success for effective collaboration
  • Identify upsell/cross-sell opportunities, working with Account Executive partner
  • Implement efficient processes and scalable systems for renewing hundreds of accounts
  • Maintain an accurate 120-day renewal forecast and update renewal records
  • Collaborate with Finance, Support, and Legal on renewal logistics for successful renewals
  • Demonstrate accountability, teamwork, and entrepreneurial spirit for success
  • Listen to customer needs and communicate technically when necessary
  • Manage the complete renewal lifecycle, including administrative tasks, negotiation, and upsell identification

About you:

  • 2-3 years of experience in SaaS renewals or sales, including forecasting and meeting quota targets. Must be familiar with SaaS renewal processes and have a proven track record of renewing customers and identifying expansion opportunities.
  • Passionate about customer experience in fast-growth tech
  • A value-driven approach in crafting narratives about how Productboard benefits businesses
  • Skilled in discovery, negotiation, and closing.
  • Ability to influence stakeholders across roles and levels for collaboration
  • Operational focus, adept at creating efficient processes and systems
  • Proficient in Salesforce and familiarity with Outreach for email campaigns is a plus
  • Comfortable with various communication methods (email, phone calls, virtual meetings, webinars)
  • Track record managing a high-volume account portfolio
  • Strong analytical skills for addressing customer situations
  • Effective communication, follow-up, relationship-building, and teamwork
  • Demonstrated critical thinking, pragmatic decision-making, and self-sufficiency
  • Excellent organisation and time management skills

About Productboard

Productboard exists to help the best product minds out there make products that matter, together. We believe we all deserve to live in a world filled with extraordinary products - products that exceed our expectations in both functionality and delight.

That is why we made our purpose-built and customer-centric product management platform that helps organizations get the right products to market, faster. More than 6,000 companies, including Microsoft, Zoom, Salesforce, and Cartier, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Prague, Vancouver, London, Dublin, and Brno, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

We are very well funded and financially stable Series D company, with a validated product market fit and a massive future market opportunity.

  • Join at the golden startup age — established stability with large space for innovation and individual impact
  • You'll enjoy an exciting team atmosphere, building a whole new category of software
  • You can help change the way that products are built all over the world
  • We iterate quickly and decisions are fast. You'll have a voice in what we do and see the impact of your work
  • We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
  • We are recognized as a leading tech startup in our category, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on, and are regularly recognized for our company culture

About our culture

Imagine working in a place where everything matters — most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where:

  • People feel empowered, supported, and included
  • Trust and transparency are built into the way we work
  • Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open communication, we don't waste time on politics or ego. We champion openness by sharing our goals, success, and failures.

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.