![Amazon](https://contents.bebee.com/companies/us/amazon/avatar-JCgKt.png)
Cloud Service Delivery Manager, AWS Managed Services
1 month ago
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
AWS Managed Services (AMS) is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees.
It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure.
We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications.
The Senior Cloud Service Deliver Manager is engaged with the client account level and is a trusted advisor; providing visibility, service reviews and reporting through all phases of the implementation life cycle.
The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer's environments are smoothly carried out while meeting capacity needs and service level agreements.
You will work with senior stakeholders on opportunities to improve their ICT landscape while working across customer organizations and multiple AWS teams to ensure customers' applications are well designed and scaled to the needs of their business.
The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management.
You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud.
You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success.
Every day will bring new and exciting challenges on the job.Key job responsibilities
- Earn a Trusted Client Advisory relationship with our clients and team.
- Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting.
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
- Work with the customers on operational and tactical issues.
- Be involved in the change management process of the customer's environment to ensure success and service uptime.
- Work with application owners to develop and standardize test, upgrade, and release management processes.
- Engage with Director and C-Level executives to understand business needs.
- Go "toe to toe" with customer technical stakeholders on most issues.
- Be the voice of the customer and work with internal AWS resources to ensure that the customer's SLA's are met.
- Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.
- Champion and advocate for customer requirements within AWS (e.g. feature requests).
- Participate in customer requested meetings (onsite or via phone).
- Triage technical issues.
- Provide oversight of escalation, prioritization, and drive customer communication during critical events.
- Assist in Design/Architecture of AWS and hybrid cloud solutions.
- Establish a working relationships with other AWS account team members such as Technical Account Managers, Business Development Managers and others to achieve the best result for the customer.
- Be available outside of business hours to help coordinate handling of urgent issues as needed.
Diverse Experiences
AWS values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceWe value work-life harmony.
Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.We are open to hiring candidates to work out of one of the following locations:
Dallas, TX, USA | Seattle, WA, USA
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience with AWS services or other cloud offerings
- 3+ years of experience working in a customerfacing service delivery or technical account management role, with a high level of accountability, and with excellent written and verbal communication skills to successfully engage with customers and colleagues.
- Experience in a 24x7 operational services or support environment
- Experience in internal enterprise or external customerfacing environment as a technical lead
- AWS Solution Architect Associate Certification
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visitOur compensation reflects the cost of labor across several US geographic markets.
The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market.
Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.-
Finance Manager, AWS Services
2 weeks ago
Seattle, Washington, United States Amazon Inc Full timeAmazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprises, governments and start-up businesses and organizations in over 190 countries around the world. La AWS, Finance Manager, Manager, Finance, Service, Forecasting, Technology
-
Cloud Incident Response Manager, AWS Security
4 weeks ago
Seattle, Washington, United States Amazon Full timeCloud security is our highest priority at AWS. As an AWS customer, you benefit from an environment built to meet the requirements of the most security-sensitive organizations. As an AWS Security team member, you will help secure that environment for our customers while working on cutting edge security products for a variety of platforms and technologies, all...
-
Sales Manager- AWS
2 weeks ago
Seattle, Washington, United States Trianz Full timeDesignation: Sales Manager- AWS Location: Seattle/Washington DC/ Virginia About Trianz:Trianz is a leading-edge technology platforms and services company that accelerates digital transformations in data & analytics, digital experiences, cloud infrastructure and security. The company's "IP Led Transformations" vision, strategy and business model is based on...
-
Seattle, Washington, United States Amazon Full timeThe Amazon Web Services (AWS) Infrastructure Software teams build, enhance, and expand the services at the foundation of AWS cloud. Vetting teams build and maintain software services, tools, and platforms for deploying, orchestrating, and monitoring tests for AWS servers. Our software ensures that all AWS systems meet AWS' quality bar and are operating as...
-
Seattle, Washington, United States Amazon Full timeThe Amazon Web Services (AWS) Infrastructure Software teams build, enhance, and expand the services at the foundation of AWS cloud. Vetting teams build and maintain software services, tools, and platforms for deploying, orchestrating, and monitoring tests for AWS servers. Our software ensures that all AWS systems meet AWS' quality bar and are operating as...
-
Senior Manager, Service Delivery
4 weeks ago
Seattle, Washington, United States tapwage Full timeJoin SADA as a Senior Manager, Service Delivery, Enterprise Support ServicesYour MissionAs a Senior Manager, Service Delivery, Enterprise Support Services (ESS) at SADA, you will ensure our customers' support issues are handled effectively. You will lead highly skilled support engineers focused on providing Google Workspace and Google Cloud Platform...
-
Senior Manager, Service Delivery
2 weeks ago
Seattle, Washington, United States tapwage Full timeJoin SADA as a Senior Manager, Service Delivery, Enterprise Support ServicesYour MissionAs a Senior Manager, Service Delivery, Enterprise Support Services (ESS) at SADA, you will ensure our customers' support issues are handled effectively. You will lead highly skilled support engineers focused on providing Google Workspace and Google Cloud Platform...
-
Senior Manager, Service Delivery
4 weeks ago
Seattle, Washington, United States tapwage Full timeJoin SADA as a Senior Manager, Service Delivery, Enterprise Support ServicesYour MissionAs a Senior Manager, Service Delivery, Enterprise Support Services (ESS) at SADA, you will ensure our customers' support issues are handled effectively. You will lead highly skilled support engineers focused on providing Google Workspace and Google Cloud Platform...
-
Sales Manager- AWS
2 weeks ago
Seattle, Washington, United States Trianz Full timeAbout Trianz Trianz is a leading-edge technology platforms and services company that accelerates digital transformations at Fortune 100 and emerging companies worldwide in data & analytics, digital experiences, cloud infrastructure, and security. The company's "IP Led Transformations" vision, strategy, and business model are based on insights from a recent...
-
Executive Assistant, AWS Security Services
4 days ago
Seattle, Washington, United States Amazon Full timeAre you an Executive Assistant (EA) ready to take on a new challenge?AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the...
-
Security Engineer, AWS Cloud Security Response
2 weeks ago
Seattle, Washington, United States Amazon Inc Full timeThe AWS Cloud Response Team manages the security and availability of AWS Cloud services. We operate on the AWS side of the Shared Responsibility Model to ensure Security of the Cloud and to protect our customers. This role requires engineers to work AWS, Security, Security Engineer, Cloud, Engineer, Customer Experience, Technology
-
Software Dev Engineer II, AWS Systems Manager
2 weeks ago
Seattle, Washington, United States Amazon Web Services, Inc. Full timeAmazon Web Services (AWS) is one of Amazon's fastest growing businesses. We are passionate about thinking big, innovating on behalf of our customers, and tackling problems at scale. Cloud computing is disrupting, and we are eagerly seeking talented, entrepreneurial-minded individuals to join us as we continue to build on the AWS platform. AWS is the largest...
-
Seattle, Washington, United States Amazon Full timeThe core mission of AWS Marketing is to educate customers about cloud computing and our services. As a fast growing business, we get thousands of leads via events, webinars, website, campaigns that we process, score, and pass the highest quality leads to our sales teams. This is an opportunity to join a world-class marketing organization to fuel the growth...
-
Seattle, Washington, United States Amazon Full timeThe core mission of AWS Marketing is to educate customers about cloud computing and our services. As a fast growing business, we get thousands of leads via events, webinars, website, campaigns that we process, score, and pass the highest quality leads to our sales teams. This is an opportunity to join a world-class marketing organization to fuel the growth...
-
Seattle, Washington, United States Amazon Web Services, Inc. Full timeWould you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is the pioneer of Cloud Computing and the recognized global leader, serving over a million customers and supporting tens of thousands of partners. We are hiring an experienced program manager to join the AWS Partner Network (APN) Technology Partner Programs team...
-
Marketing Program Manager, AWS Launch Team
4 weeks ago
Seattle, Washington, United States Amazon Full timeAmazon Web Services is seeking a talented Marketing Program Manager with the drive and enthusiasm to manage the execution launch campaigns that raise awareness for AWS services, features, and key messaging pillars. This is a unique opportunity to play a key, visible role in an exciting, fast-growing business. The program manager will collaborate cross...
-
Marketing Program Manager, AWS Launch Team
4 weeks ago
Seattle, Washington, United States Amazon Full timeAmazon Web Services is seeking a talented Marketing Program Manager with the drive and enthusiasm to manage the execution launch campaigns that raise awareness for AWS services, features, and key messaging pillars. This is a unique opportunity to play a key, visible role in an exciting, fast-growing business. The program manager will collaborate cross...
-
Sustainability Specialist, AWS Sustainability
2 weeks ago
Seattle, Washington, United States Amazon Inc Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, AWS, Specialist, Operations Manager, Supply Chain, Network Engineer, Project Management, Technology
-
Software Development Manager, AWS WAF
1 month ago
Seattle, Washington, United States Amazon Full timeAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....
-
Seattle, Washington, United States Amazon Full timeAWS Infrastructure Services TeamAWS Infrastructure Services oversees the design, planning, delivery, and operation of all AWS global infrastructure. In simple terms, we're the ones responsible for keeping the cloud up and running smoothly. We handle all AWS data centers and equipment like servers, storage, networking, power, and cooling to ensure our...