Current jobs related to Senior Manager, Service Delivery - Seattle, Washington - tapwage

  • Senior Healthcare Services Coordinator

    4 weeks ago

    Seattle, Washington, United States Providence Health & Service Full time

    Role Overview:As a Senior Healthcare Services Coordinator, you will be responsible for delivering exceptional front office support to patients. Your role will involve coordinating various medical procedures, surgeries, and appointments, ensuring seamless communication between physicians, hospitals, and patients.Key Responsibilities:1. Facilitate front office...

  • Senior Patient Services Coordinator

    3 days ago

    Seattle, Washington, United States Providence Health & Service Full time

    About the RoleWe are seeking a highly organized and detail-oriented Senior Patient Services Specialist to join our team. In this role, you will provide exceptional front office services to patients, coordinate surgeries, procedures, and deliveries with physician, hospital, and patient schedules, and perform clerical and records activities in support of...

  • Senior Product Manager, Math

    3 weeks ago

    Seattle, Washington, United States Tampa Gardens Senior Living Full time

    About the RoleWe are seeking a highly skilled and experienced Product Manager to join our Math team at Tampa Gardens Senior Living. As a Product Manager, you will be responsible for driving the development and launch of new math education products and features that meet the needs of our residents.Key ResponsibilitiesDevelop and execute product strategies...

  • Senior Communications Manager, Shipping and Delivery

    5 days ago

    Seattle, Washington, United States Amazon Services LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Communications Manager to lead and support our Shipping and Delivery Support (SDS) Communications Team globally. As a key member of our team, you will be responsible for creating and executing strategic communication plans to engage SDS employees and drive business results.Key...

  • Senior Product Manager

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Amazon Vendor Services (AVS) team. As a key member of our Product and Program team, you will be responsible for driving the development and launch of new product offerings that improve the value proposition for our vendors.Key ResponsibilitiesWork backwards from our Selling...

  • Senior Product Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Senior Product Manager to lead our regionalization efforts and drive business growth in the Heavy Bulky and Services division.About the Role:Partner with cross-functional teams to drive product vision and strategy for regionalization.Identify gaps in technology and develop products that unlock...

  • Senior Project Manager

    4 weeks ago

    Seattle, Washington, United States International Executive Service Corps Full time

    About the RoleWe are seeking a highly skilled Senior Project Manager to lead the implementation of our new Construction Enterprise Resource Planning (ERP) system. This is a critical role that requires strong leadership, project management, and technical skills to ensure a successful project delivery.Key ResponsibilitiesProject Planning and Execution: Develop...

  • Senior Patient Services Coordinator

    1 week ago

    Seattle, Washington, United States Providence Health & Service Full time

    Job SummaryThe Senior Patient Services Specialist is a key member of the Behavioral Health Outpatient Department team, responsible for ensuring seamless day-to-day operations at The Center for Perinatal Bonding & Support. This role involves scheduling, patient registration, and providing exceptional customer service to patients, visitors, and hospital...

  • Resident Manager for Senior Care

    3 weeks ago

    Seattle, Washington, United States Husky Senior Care Full time

    Senior Care OpportunityWe are seeking an experienced and dedicated Resident Manager to join our team at Husky Senior Care. Our mission is to provide high-quality care for seniors, and we are committed to growth and development of our staff.Key Responsibilities:Ensure the operations of our homes align with our values and provide extra support to our...

  • Senior Patient Services Coordinator

    3 weeks ago

    Seattle, Washington, United States Providence Health & Service Full time

    Job SummaryThe Senior Patient Services Specialist is a key member of the Behavioral Health Outpatient Department team, responsible for ensuring the smooth operation of the Center for Perinatal Bonding & Support. This role involves scheduling, patient registration, and providing exceptional customer service to patients, visitors, and hospital staff.Key...

  • Senior Program Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Services LLC Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to join our Customer Engagement Technology (CET) Team at Amazon Services LLC. As a key member of our leadership team, you will be responsible for driving a high-visibility program aimed at reducing customer service contacts through the expansion of automated tools and Artificial...

  • Senior Consultant, Delivery Leadership

    2 days ago

    Seattle, Washington, United States AIM Consulting Group Full time

    Senior Consultant, Delivery LeadershipWe are a team of passionate professionals driven by a shared vision to deliver exceptional results for our clients. Our Delivery Leadership Practice is a world-class team of experts who lead exciting technology engagements across industries and care deeply about the long-term success of our clients' technology-related...

  • Senior Technical Program Manager, Core Services

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Technical Program Manager to join our dynamic Core Services team at Amazon. As a key member of our team, you will be responsible for solving complex technical problems and delivering innovative solutions.Key ResponsibilitiesProject Planning and Execution: Develop project plans, set milestones, and...

  • Delivery Professional

    3 days ago

    Seattle, Washington, United States Twin Rivers Delivery LLC Full time

    Job Title: Delivery DriverWe are seeking a reliable and customer-focused Delivery Driver to join our team at Twin Rivers Delivery LLC. As a Delivery Driver, you will be responsible for safely operating a delivery vehicle, navigating various routes, and providing excellent customer service.Key Responsibilities:Drive and operate a delivery vehicle in a safe...

  • Senior Caregiver

    1 week ago

    Seattle, Washington, United States Always Best Care Senior Service Full time

    Always Best Care Senior Services is seeking experienced caregivers to provide in-home personal care and companion care for clients in the Seattle Metro area. We offer a range of benefits, including weekly paychecks, flexible hours, and mileage reimbursement. As a caregiver with our team, you will develop strong relationships with clients and assist with...

  • Senior Caregiver

    1 week ago

    Seattle, Washington, United States Always Best Care Senior Service Full time

    Always Best Care Senior Services is seeking experienced caregivers to provide in-home personal care and companion care for clients in the Seattle Metro area. We offer a range of benefits, including weekly paychecks, flexible hours, and mileage reimbursement. As a caregiver with our team, you will develop strong relationships with clients and assist with...

  • Care Coordinator for Senior Services

    3 weeks ago

    Seattle, Washington, United States Golden Heart Senior Care Full time

    Position Overview: Golden Heart Senior Care of Sun City is seeking a dedicated full-time Scheduler to support our dynamic office environment.Key Responsibilities:Utilize the SMARTcare software suite to manage scheduling within a non-medical home care setting.Oversee and coordinate caregiving staff in collaboration with management.Engage with clients as...

  • Senior Software Development Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    About the RoleWe are seeking a highly experienced Senior Software Development Manager to lead the development and deployment of scalable, automated Global Video Delivery Solutions. As a key member of the Prime Video Delivery team, you will be responsible for designing and deploying software that will benefit millions of customers globally.Key...

  • Senior Manager, Gene Delivery Process Development

    3 weeks ago

    Seattle, Washington, United States Bristol-Myers Squibb Full time

    Job SummaryBristol-Myers Squibb is seeking a highly skilled and experienced professional to join our Gene Delivery & Editing Process Development team as a Senior Manager, Gene Delivery Process Development. This role will play a critical part in the development and implementation of gene delivery processes and technologies for our cell therapy products.Key...

  • Senior Caregiver

    1 week ago

    Seattle, Washington, United States Always Best Care Senior Service Full time

    Caregiver Opportunities **About Us** Always Best Care Senior Services is seeking experienced caregivers to provide in-home personal care and companion care to clients throughout the Seattle Metro area. **Job Summary** We are looking for certified nursing assistants (CNAs) or home care aides (HCAs) to join our team. As a caregiver with our company, you will...

Senior Manager, Service Delivery

4 months ago

Seattle, Washington, United States tapwage Full time
Join SADA as a Senior Manager, Service Delivery, Enterprise Support Services

Your Mission


As a Senior Manager, Service Delivery, Enterprise Support Services (ESS) at SADA, you will ensure our customers' support issues are handled effectively.

You will lead highly skilled support engineers focused on providing Google Workspace and Google Cloud Platform solutions.

The Senior Manager, Enterprise Support Services is responsible to oversee key integration and product development initiatives to enhance customer experiences and organizational profitability.

Manage client escalations effectively and maintain consistent engagement with team members to assess their professional well-being and performance. Develop and nurture strategic relationships with various stakeholders to ensure smooth operations and continuous improvement across the organization.

Collaborate with leadership to identify and implement service enhancements and operational efficiencies., as well as being a SADA ambassador to our clients.

Also, responsible for the day-to-day operations of the Enterprise Support team, ensuring high quality of service delivery. The Sr.

Service Delivery Manager must also be technically adept with Google products and be able to seamlessly and effectively partner with other SADA work groups, our partners, and our customers.

SADA ESS delivers 24x7 support from a variety of locations around the world.

Work Location:
North America (Preferred in Pacific or Mountain Time Zone)

Typical Hours Worked: 9 AM - 6 PM local time zone.

U.S. Citizenship is required for this position. This person will oversee the support of the federal accounts.

Veterans are preferred.

Primary Duties Include:

  • Develop and implement support processes, training plans, staffing models, and team structure to support customer needs ensuring best quality support for our customers.
  • Lead Integration programs b/w SADA & Insight along with different teams to deliver a seamless experience.
  • Develop service offerings of support and assist sales organizations to enhance support impact on companies' revenue and profitability.
  • Collaborate with key stakeholders from SADA and Insight to develop the GCP MSP product and GTM strategy.
  • Produce, analyze, and distribute service delivery metrics and performance data to identify trends, areas for improvement, and opportunities for innovation and optimization.
  • Develop and maintain strong relationships with key stakeholders, including clients, partners, and vendors, to ensure effective communication and collaboration.
  • Manage the support response process with ongoing evaluation of success metrics.
  • Analysis review the impact and results of your support work
  • Monitor productivity and customer interactions to ensure Support Engineers are meeting the standards of customer service.
  • Manage client escalations and ensure timely and effective resolution of issues, working closely with crossfunctional teams as necessary.
  • Provide coaching and assistance to call center agents on an ongoing basis.
  • Check in with all team members periodically (monthly, quarterly) individually to assess their job satisfaction, workload, team dynamic, etc.
  • Assist with client onboarding tasks.
  • Collaborate with internal SADA teams such as Cloud Engineering team, Solution Engineering team to identify customer needs.
  • Collaborate with the rest of the leadership team to identify opportunities for service improvements and drive continuous improvement initiatives.
Pathway to Success

#MakeThemRave is at the foundation of all our Enterprise Support Services team. Our motivation is to provide customers with an exceptional experience in all aspects of their interactions with our support and managed services teams.

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion.

You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to provide the highest quality of support, customer feedback at the close of service tickets, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.


As you continue to execute successfully, together we will build a customized development plan that leads you through the engineering or management growth tracks to fulfill your personal goals.

Expectations

Required Travel - 20% travel to customer sites, conferences, and other related events.

Customer Facing - 60% interaction with customers.


Onboarding/Training - The first three weeks of onboarding are dedicated to learning and will encompass learning materials/assignments, compliance training, and meetings with relevant individuals.

Details of the timeline can be provided closer to the start date.

Job Requirements

Required Qualifications:

  • 15+ years of experience in service delivery management, with a focus on technical support services and cloudbased solutions.
  • 8+ experience in Service Management, establishing standards, setting up governance and best practices including IT Infrastructure Library (ITIL).
  • 7+ years of experience utilizing/supporting cloud database platforms.
  • Strong leadership and team management skills, with a proven ability to motivate and mentor team members to achieve their goals.
  • Experience with Google Workspace or Google Cloud Platform.
  • Familiar with contact center tools, systems, and methodologies.
  • Excellent communication skills (both verbal and written). Ability to communicate ideas clearly and concisely.
  • Open to being on call for weekends and after hours.
  • Must be highly organized and detailoriented.
  • Successful at working in a team culture.
  • Excellent verbal, written, and presentation skills.
  • Strong problemsolving and Analytical/Reasoning skills.

Useful Qualifications:

  • Experience with Google Cloud Platform, AWS, or Azure
  • Experience with Google Apps (Gmail, Sites, Docs, Video, Postini)
  • Strong understanding of administration (user accounts, permission models, access control)
  • Experience supporting, troubleshooting, and maintaining ServiceNow
The base salary range for this full-time position is $115,000 and $125,000 + company bonus + benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.

About SADA An Insight company

Values:
SADA stands for inclusion, fairness, and doing the right thing.

From our very beginning, we've championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers.

We're proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives.

We are an equal opportunity employer.

Our five core values are the foundation of everything we do:

  • Make Them Rave
  • Be Data Driven
  • Think One Step Ahead
  • Drive Purposeful Impact
  • Do The Right Thing

Work with the Best:
SADA has been the largest Google Cloud partner in North America since 2016 and, for the seventh year in a row, has been named a [Google Global Partner of the Year]) . This year, SADA was named a Google Cloud Global Partner of the year 2024. SADA has also been awarded Best Place to Work year after year by the [Business Intelligence Group]) and[Inc. Magazine]), and was recognized as a Niche Player in the [2023 Gartner Magic QuadrantTM for Public Cloud IT Transformation Services]).

Benefits:

Unlimited PTO, paid parental leave, competitive and attractive compensation, performance-based bonuses, paid holidays, generous medical, dental, vision plans, life, short and long-term disability insurance, 401K/RRSP with match, as well as Google-certified training programs and a professional development stipend.


Business Performance:

SADA has been named to the INC 5000 Fastest-Growing Private Companies list for the last 10+ years in a row, garnering Honoree status.

CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years.


The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads, and 30M+ users migrated to the cloud.


To request reasonable accommodation to participate in the job application or interview process, contact SADA complies with federal and state/provincial disability laws and makes reasonable accommodations for applicants and candidates with disabilities.