Senior Learning Program Manager

2 weeks ago

Brockton, Massachusetts, United States Daikin Applied Full time

Make your mark at the world's largest HVAC company

Why You'll Love Working for Daikin:

  • We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential.
  • Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation & sustainability efforts while meeting the HVAC needs of thousands of customers - expanding over 160 countries
  • Our culture is unrivaled. Daikin operates under 8 Core Values which are embedded into every aspect of our business. It's through these values that we continuously strive to build a place where everyone can be authentic, feel valued and heard, and have a sense of purpose and belonging.

The Daikin Learning function of HR drives business value by providing excellence in people solutions learning to our internal customers. We are on a mission to unleash the Unlimited Potential of our talent and organization by providing people skills development for all DAA employees throughout their career at Daikin. The Sr. Learning Program Manager is responsible for end-to-end learning program management in a variety of modalities. This role will work closely with Leaders, SMEs, Training/LMS Admin, HR, and the Daikin Corporate Learning leader to deliver excellence to our customers. Strong knowledge of leveraging technology for learning is key. This role will lead projects and will be expected to coordinate with both internal and external resources. The content offered through this Daikin Learning team includes sales onboarding, Ignite Sales Development program Graduate Engineers Transformed (GET) and product sales training, and requires someone skilled in facilitating professional development in these areas.

What you will do:

  • Partner with instructors, leaders, stakeholders, and vendors to deliver learning experiences that drive business results
  • Create innovative and collaborative learning environments that engage the participant, manager, SME, and stakeholder.
  • Manage multiple learning events and modalities simultaneously: ILT, VILT, blended, learning pathways and curation.
  • Responsible for end-to-end program management, working with training admin to ensure all administrative details are managed, including tracking, materials, communications, and if applicable, budgeting.
  • Responsible for measurement & assessment of learning effectiveness. Evaluate metrics to provide insights and recommendations to optimize solution.
  • Responsible for the management of multiple simultaneous projects directing the work of internal and external resources. Leverage standard learning project management practices and tools including charter, scope, schedule, risk, and dashboard. Accountable for projects to be delivered on-time, within scope and budget.
  • Partner with leaders, sponsors, and subject matter experts to identify learning opportunities that drive business results. Produce needs analysis, design documents, high impact learning maps, and learner personas that deliver innovative, performance-based learning outcomes. Identify opportunities to leverage learning and collaborative technologies to enhance the learner experience.
  • Facilitate learning sessions to all levels of the organization. Confidently and clearly present learning content on a variety of topics for in-person and virtual environments. Engage participants through interactive learning techniques. Manage group dynamics and demonstrate active listening skills.

Minimum Qualifications

  • Bachelor's degree in Learning, Education
  • 5 years Learning Program Management
  • 3 years Project Management experience
  • 5 years Facilitation experience
  • Ability to travel 20-25%

Preferred Qualifications

  • Experience working with Sales and Service organizations, Leadership training topics
  • Experience designing ILT, VILT, and technology-based learning solutions
  • Technology: SnagIt, Webex, Intrepid, Articulate, Cornerstone
  • Managing multiple modalities: Virtual Instructor Led, eLearning, Micro-learning, Intrepid Virtual Learning
Equal Opportunity Employment: It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.

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