Front Desk Agent

2 weeks ago


Novi, Michigan, United States Four Points by Sheraton Detroit Novi Full time

Listed below is a summary of responsibilities and requirements. This does not include all duties or qualifications that may be required. Greet guests with a friendly welcome.
Complete the check in process, informing the guest about the hotel amenities, and making the guest feel comfortable during this process by starting conversation with them.
Promptly answer the telephone using a positive and clear communication.
Ensuring all guests are having a great stay during their time here by acknowledging the customers when they walk past and asking how their stay is so far.
During check out process, close guest accounts and ensure guest satisfaction. If the guest is dissatisfied, attempt to resolve the problem, this may include supervisor help.
Making sure housekeeping, maintenance or any other requests are communicated with staff and get done.
Resolving guests complains or issues when needed.

Source: Hospitality Online



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