Customer Quality Liaison

4 weeks ago

Piedmont, Alabama, United States Magna International Inc. Full time
About us

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

About the Role

This position reports directly to the Quality Manager or Designate and is responsible for the general and specific job duties as described below: #LI-Onsite

Your Responsibilities


• To exhibit an objective, fair and professional attitude that exemplifies the principles outlined in The MAGNA Employee's Charter to maintain a positive and productive workplace.

• To exhibit teamwork skills and actively participate in team activities in a positive working environment.

• To demonstrate problem solving skills in a work environment that is striving for continuous improvement.

• To follow Decostar policies and display conduct expected of Decostar employees as described in the employee handbook.

• To meet and maintain all customer quality standards as well as the standards of Decostar.

• To perform daily cross-functional job assignments as required and per the department's established procedures and work instructions.

Who we are looking for


• Participate in continuous improvement programs and activities to ensure meeting of all departmental performance objectives are achieved and specifically Decostar key operating indicators pending internal and customer (OEM) requirements. (These include but not limited to: PPM Rating/PRRs (8 D's, 5 Why's, etc.), Key Product and Process Characteristics, Target for Tier II Supplier Performance, Debit Memos for Quality Spills, Decostar PPM rating...)

• Act as the key contact between Decostar and Customer assembly plants' personnel (Customer SQEs, Managers, Line Supervisors/Team Members etc.) to ensure the Customer focus and Customer satisfaction is maintained to the highest level possible.

• Communicate Customer concerns immediately to Senior Management and the appropriate Department Manager(s) of both Decostar and it's assembly and sequence facility.

• Collect and manage the distribution of non-conformance data relative to Customer concerns, PPM's (parts per million) and PRR's (problem reporting & resolution).

• Review and negotiate quality concerns, PRR's and PPM's with the appropriate Customer(s) to ensure that the impact to Decostar's record is minimized, the data is accurate and that Decostar is treated fairly relative to the issuance of such recordable events.

• Develop and sustain an effective system of tracking Return Material Authorizations (RMA), Defective Material Tickets (DMT), any returns and debit memos.

• Publish Customer performance charts / data and reports to Management as needed basis for management reviews.

• Through the utilization of the Corrective Action Procedure: Support the implementation of effective containment measures, the development of effective root cause analysis and corrective action plans in conjunction with Department Managers and their designates to ensure Customer satisfaction.

• Ensure Corrective action reports are developed and submitted to the Customer in a timely manner and confirm the Customers' acceptance of the report.


• Conduct random audits of Decostar finished goods and report the results to Senior Management.

• Perform &/or coordinate sort of materials required to address customer concerns with Department Managers, Control Plan Administrators and Team Leaders.

• Establish boundary samples/visual aids with regards to customer quality to all necessary departments in the pursuit of corrective actions or continuous improvement. Collect necessary customer sign-off when needed to clarify physical or appearance standards.


• Support the development of Control Plans for the Manufacturing and Sequencing Operation(s) per ISO/TS 16949 guidelines.

• Conduct random audits of Decostar manufacturing procedures and work guidances and report the results to Senior Management.

• Interface with the APQP Engineering and Advanced Quality Departments as required to understand Decostar's ISO/TS 16949 responsibilities and initiatives.

• Interface with departmental containment areas (GP12) and personnel as required to understand latest quality standards practiced and parts status for troubleshooting purposes.

• Interface with the Metrology group as required maintaining a proactive approach to product dimensional characteristics for troubleshooting purposes.

• Visit customer locations during launch/start of production phases and throughout production, and support requests for any additional field representation if required (Internal and any other Decoma engineers, team members, managers, etc.)

Your preferred qualifications


• Bachelor's Degree in a related field of study.


• Minimum five years experience in quality and process control in automotive painted plastic parts manufacturing.

• Demonstrated strong oral and written communication skills required.

• Ability to travel at short notice within and outside the US.

• Knowledge of AIAG Systems: PPAP, SPC, MSA, R&R, APQP; and Customer specific corrective action systems including 7-step, 5-Phase, 8-D, and 5-Whys are preferred.

• Leadership qualities are an asset.

• Must be computer literate in the Windows NT environment, Microsoft Office tools (Excel, Word) and in using the Internet.

• Following experience are considered assets: supervisory training, D/PFMEA, Control Plan, SPC, QS-9000 or ISO/TS16949 / Internal Auditing, Teamwork, Synchronous Manufacturing, SPC, MRP Systems, Customer PR& R Systems, GD &T.

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits
Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.


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