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Security Manager

4 months ago

Austin, Texas, United States Hyatt Hotels and Resorts Full time
The Role

The Security Manager is responsible for the safety and security of the hotel. This person oversees the closed-circuit television, perimeter walks, hazard inspections, duress alarms, life safety, and key control systems. This person oversees accident/investigations/incident reporting and works with local authorities for emergency responses.

As Security Manager - Security is responsible for training and developing the team of Security Officers.

This person manages day to day functions of the security department, including onboarding and training of new team mates, maintains the protection of property assets, colleagues, owners, and guests.

This includes maintaining logs, certifications, and documents required by law and SOP. This role is involved supporting the operations with ongoing service delivery and guest safety/satisfaction. This position is highly visible and requires knowledge of hotel services, local events and venues, and transportation options.


The Security Manager is a driver for the department and reports to the Area Director of Security & Loss Prevention.

In the Directors absence; this person is a resource to the Hotel in matters relating to Security & Safety, and Risk & Loss/Liability.

This person will typically work in collaboration with the Director to resolve challenges, but must demonstrate an ability to work independently as events may require.

This person is an effective communicator and ensures that information is being actioned as needed in a timely manner.

This person provides regular updates regarding Hotel activities and situations that may cause disruption, and is a comfortable public speaker in times of crisis.

Other responsibilities include but are not limited to the following:

  • Reports accidents, injuries, and unsafe work conditions; and completes safety training and certifications.
  • Follows all company policies and procedures and maintains the confidentiality of proprietary information and protects company assets.
  • Stand, sit walk for an extended period.
  • Attention to customer service with a professional and pleasant personality.
  • Available to work a flexible schedule including evenings, weekends, and holidays.
  • Oversee safety standards to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process.
  • Develops detailed shutdown procedures for the property to ensure that all areas are secured at the appropriate times.
  • Complies with applicable laws and safety regulations.
  • Follow proper key control guidelines in loss prevention and on the property.
  • Maintains a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional and,
  • Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of the recording system.
  • Follows process for the protection of owners/guests and associates.
  • Follows up on all unusual activities in and around the property that would impair the well-being of owners/guests and associates.
  • Implements action plans to monitor and control risk.
  • Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow-up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
  • Manages and guides the efforts of the Safety Committee.
  • Manages first aid program.
  • Manages the claims process and protects company assets by closely monitoring General Liability cases.
  • Communicates the importance of safety procedures.
  • Develops liaison with local law enforcement and emergency services.
  • Effective communication with confidential matters.
  • Performs other duties, as assigned to meet business needs.
The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident.

With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective.

Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life.

Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts which are also open to the public, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer.

Guest will be encouraged to explore Austin's unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired.

Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out.

tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.


Both hotels are anchored on the ground floor by The Diner Bar + The Grey Market, a street-side concept serving daily fare for locals, residents, and guests alike and helmed by award-winning Chef Mashama Bailey.

This mixed-use project also features a residential tower - Siena - and 10,000 square feet of retail space.

The Benefits & Perks


We have you covered with an awesome rewards package Health and welfare plans? We have a range of choices for you and your eligible dependents.

Financial wellbeing? Got it Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don't want to leave out our lifestyle benefits Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more

Qualifications

  • Effective communicator in high-intensity scenarios
  • Effective in providing exceptional customer service
  • Clear and concise written and verbal communication skills
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal, and administrative skills
  • Detail-oriented and organized
  • Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best
  • Demonstrated ability to effectively interact with people and build relationships with the local community
  • 3+ yrs of progressive hotel experience in a Security and/or Loss Prevention role
  • Working knowledge of building Security, access control, and fire alarm systems