Senior IT Tech Specialist

The Sr IT Technical Specialist is accountable for aligning local infrastructure and devices with corporate standards and addressing exceptions using corporate processes and avenues. The specialist evaluates existing systems/devices and determines ways to better align those systems to support business operations for increased efficiency. The specialist oversees the evaluation, installation, and integration of equipment, devices and programs and is accountable for enhancing, upgrading, replacing, and decommissioning the same with guidance from Global IT. Works in partnership with Global IT to develop a local infrastructure/device plan that will accommodate the region's future needs.

The Sr IT Technical Specialist provides thought leadership, direction, and consulting, standards, and technology guidance to both IT service providers and lines of business. The specialist participates as requested in the development of the global IT technology strategy, global architecture strategies, frameworks, and architecture governance processes, implementing solutions locally as envisioned and as per specification, always aiming to reduce the local system footprint and expand the corporate system footprint.

It is important that the Sr IT Technical Specialist navigates at several organizational levels and has a thorough business and technical understanding. This position must be able to act as a proactive business partner to ensure investments in local infrastructure and end-user devices are able to transform business requirements and needs into achievable services and solutions.

The Sr IT Technical Specialist continually advocates for technology cost savings while regularly identifying and partnering with the Sr IT Coordinator to support process improvement and efficiency initiatives, thereby reducing cost, and maximizing the value delivered through supported technologies and the people who support and operate the technologies.

Essential Duties / Responsibilities

Strategy, Planning and Projects

• Works with Global IT to develop and coordinate strategic and tactical plans to guide the implementation and management of the North America infrastructure.
• Leads small NA-specific projects focused on facility/infrastructure additions, changes, or retirement (e.g., Cell phone upgrades, Equipment installs, vendor contract renewals, office moves, or RFPs, etc.)
• Scopes local IT involvement in large enterprise technology projects.
• Leads cross-functional and cross-regional groups, sharing common opportunities and problems to find common solutions.
• Promotes the value of IT across business functions locally thereby developing long-range technology roadmaps to support business strategies and the IT agenda.
• Stays abreast of technology innovations and advancements, applying the value of such innovations and advancements for the benefit of local business units, working collaboratively with Global IT to ensure alignment with the overall IT strategy.
• Works collaboratively with the IT Support and Operations Lead to source and make offers to new/backfill team resources (employee and contractor).
• Provides financial input to the Sr IT Manager, North America to allow for effective management of the local IT forecast and budget.

Vendor and Contract Management

• Manages strategic vendor relationships. Establishes governance forums and uses the forums to ensure optimal supplier delivery. Builds strategic partnerships and leverages each partner's offerings and capabilities to create maximum value for the organization.
• Conducts product and vendor evaluations ensuring best in class local technologies and partners.
• Ensures vendor contracts are current and uploaded to the contract management system. Regularly reviews contracts to ensure the terms, conditions and commercials are as required for optimal operations and delivery.
• Creates a timeline for contract renewals and provides forecasted price increases/decreases to the Sr IT Manager, North and South America on a quarterly basis.

Security Management

• Local responsible for maintaining the Information Security Management System in accordance with ISO 27001.
• Creates and maintains the security awareness training and assessment program.
• Mentors the local IT and business teams on security policies, procedures, and best practices.
• Advises the Sr IT Manager, North America and senior management of critical security vulnerabilities, facilitating work to remediate the vulnerabilities.
• Partners with Global IT Security to identify information security risks. Implements changes or improvements to remediate risks.

Data Privacy

• Works with other departments to understand and implement technology solutions that ensure compliance with HIPAA and other regulatory requirements.
• Ensures North America data segregation requirements are represented in all local/global IT projects.

Technology Management

• Tests new technologies as a member of the IT Pioneers program.
• Listens to business areas and functions, formulating a technical roadmap in partnership with Global IT that supports achievement of their goals.
• Identifies opportunities for automation, technology cost savings, and vendor service improvement and implements (or works with others to implement) the same.
• Ensures global IT technology standards, governance, processes, and policies are fully implemented locally.
• Educates the local IT team on technology standards, policies, and procedures.
• Ad hoc technical consultancy and steering group participation.

Job Qualifications

• Bachelor's degree in related field or equivalent experience.
• 2+ years' project management experience. Strong project management skills.
• 5+ years' experience with technology acquisition, installation, operations, and retirement within the areas of focus for this position (hands-on and oversight).
• 3+ years vendor management experience.
• Strong knowledge of Microsoft desktop environments and software including Microsoft Office 365, Microsoft Active Directory, Anti-Virus suites.
• Strong knowledge of network communication hardware and protocols.
• Proven ability to manage vendors, ensuring strategic alignment, seamless delivery, uninterrupted operations, and lowest cost of ownership.
• Comprehensive business and IT understanding.
• Experience working in global organizations and work environments, preferably in a subsidiary.
• Can navigate seamlessly at several organizational levels.
• Experienced in building business cases.
• Proven track record of developing strong business relationships with the internal stakeholders at all levels of the organization, as well as external suppliers.
• Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Knowledge, Skills, and Abilities

• Hands-on, deep technical knowledge and experience enables oversight, problem-solving leadership and participation in infrastructure implementation, system upgrades and operational troubleshooting.
• Knowledge of and experience managing ISO 27001.
• Professional attitude and approach.
• Works well both independently and as part of a team.
• Excellent communication skills, written and verbal.
• Able to think outside the box and see opportunities in complex situations.
• Systematic / structured approach
• Financial understanding is a plus.
• Proven ability to build relationships and effectively network.

Physical or Other Requirements of Job (if applicable)

• Not applicable

Geographic Coverage (if applicable)

• North America
• Other geographies may be added as business needs dictate.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world ́s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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