Lead Medical Support Assistant

4 weeks ago

Cincinnati, Ohio, United States Department Of Veterans Affairs Full time
Summary

The Lead Advanced Medical Support Assistant (AMSA) position serves as the lead support for all Advanced Medical Support Assistant (AMSA) staff and is a foundational position within the Specialty Care Service at the Cincinnati VA Medical Center.

Duties

VA Careers -
Lead Medical Support Assistant:

Total-Rewards-of-an-Allied-Health-VA-Career-
Medical Support Assistant:

Major Duties:


The Lead MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.

The incumbent admits and discharges patients to both Residential and Inpatient Units along with working closely with outside organizations to secure medical care for our patients.

Incumbent serves as subject matter expert in rules and regulations of FED Traveler and assists the clinicians in completing their travel requests.

The incumbent develop/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.).


Other assignments at this level include, but are not limited to: participating in team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self­-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit; managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team meetings by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Personally greets veterans into the clinic in a manner to put them at ease. Gives assistance and directions as needed. Is responsible for making sure that registration and insurance cards information are entered into the computer. Processes all Release of Information requests in a timely manner following the Act (HIPAA) guidelines. Schedules next appointments or consultations in the computer following ACA principles and schedules all patient travel timely.

The Lead MSA is responsible to keep a supply inventory and is assigned a Purchase Card. Takes minutes of various meetings. The Advanced MSA is the Unit timekeeper. Ensures timely accuracy of data entered in VISTA.

Performs other related duties as assigned.

Work Schedule:
Monday-Friday, 7:30 am - 4:00 pm

Telework:
May be available per agency policy.

Virtual: This is not a virtual position.

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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