Medical Support Assistant
2 weeks ago
The Advanced Medical Support Assistant (AMSA) is in the VA Tele-Critical Care System located either Tele-Critical Care Tele-Critical Care East in Cincinnati.
This position functions under the guidance of the Operations Nurse Manager/Assistant Nurse Manager.Tele-Critical Care (TCC) provides remote monitoring, consultation, and co-management of patients with critical illness in Intensive Care Units located in VHA and DOD.
The major duties of the Advanced Medical Support Assistant position include but are not limited to:The AMSA provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
Work involves specialized administrative judgement and the flexible use of a wide range of clinical flow processes relating to access to care across multiple sites and specialties.
The AMSA will recommend changes to existing TCC procedures based on current administrative guidelines.Expertise in utilizing numerous advanced patient systems in support of multiple sites involved in an interdisciplinary coordinated care delivery model.
The AMSA is responsible for receptionist duties, customer service, managing of supplies, and other duties assigned for proper timely treatment of patients.
The employee will screen phone calls in a courteous and timely manner, determine the nature of the request and provide information using privacy rules established by the VA.
Works on multiple technical platforms:
CPRS, JLV, VISTA. eCare Manager, Cerner, Outlook, and Windows.
In eCare Manager they will input admissions, enter patient data, update Discharge List, complete transfers, and changes in patient status.
The employee will be able to pull up APACHE reports, build reports and some data entry.They will be able to use and navigate with the camera function in eCare Manager.
The AMSA will participate in team huddles and staff meetings.
The AMSA will be primary in troubleshooting technical problems, notify the appropriate staff if unable to resolve problem.
They will help to provide solutions with operational issues or procedures both in and out of team meetings.
They are responsible to provide guidance and on the job training for current employees.
They will work in collaboration with TCC educator to provide and precept new AMSA or MSA orientation.
25-50% of time will be spent in core doing direct patient care, and 50-75% of the time will be on administrative time.
The employee will manage responsibilities with minimal supervision as well as setting priorities and deadlines adjusting the flow and sequence of work to meet the team and patient needs.
Work Schedule: 2nd Shift, 2:30pm-11:00pm, Rotating Holidays and Weekends
Compressed/Flexible
:
Not Available.
Telework
:
Not Available.
Remote:
This is not remote position
Functional Statement #
: 91723-O
Financial Disclosure
:
Not required
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