Event Services Manager

4 weeks ago

Washington, Washington, D.C., United States Hilton Full time

The Capital Hilton is looking for a dynamic Event Services Manager to join their amazing team Ideal candidate will be able to handle several groups at one time, always on your toes with multitasking, and very customer service oriented



Qualifications:


Open to working any of day of the week from 6:00am - 4:00pm


Hotel industry experience required


Events/Catering experience preferred


What will I be doing?

As an Event Services Manager, you would be responsible for ensuring the successful execution of banquet and catering events in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Provide direction and supervision to departments to ensure successful execution of meetings and/or events
  • Serve on-site group and catering clients and respond to questions about the event including, but not limited to, group room blocks, food and beverage, the function space, ancillary and vendor services, affiliates/exhibitors and related billing processes
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Respond to guest inquiries and special requests and resolve issues and concerns in a timely, friendly and efficient manner
  • Prepare reports, correspondence and analysis related to group activity
  • Lead, facilitate and participate in meetings, as needed
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all


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