Technical Support Representative

1 month ago


Bethesda, Maryland, United States Brivo Full time

Summary

The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account and application, and third-party products support. This is a US-based remote position and the shift will be 2:00 am - 11:00 am EST.
Responsibilities

  • Serve as a customer advocate and interact with internal teams to solve issues
  • Inform customers of critical issues and system updates
  • Work with product and engineering teams to share customer needs for additions and/or enhancements to product and/or service
  • Record customer interactions and resolutions in a case management system

Qualifications

  • 3+ years of experience in technical support call center supporting hardware/firmware and UI applications
  • Physical Access Control Systems (PACS) installation or maintenance is highly preferred
  • Posses a technical inclination, an understanding of electronics and networking (TCP/IP), browser functionality, and troubleshooting of common networking devices
  • Interest in cloud technology, SaaS, IoT
  • Passionate for delivering exceptional service
  • Ability to thrive in a team environment
  • Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up
  • Strong verbal and written communication skills
  • Formal technical (IT or Electronic Security) certifications or training preferred
  • CEU Qualified Certifications in electronic security are a plus
  • CSEIP certification is a plus


  • Bethesda, Maryland, United States Marriott Full time

    Job Number Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services...


  • Bethesda, Maryland, United States Marriott Full time

    Job Number Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY Reporting to the Senior Manager of Technical Services and Security Compliance, the Technical Triage Services Specialist is...


  • Bethesda, Maryland, United States LCG, Inc. Full time

    Job DescriptionJob DescriptionLocation: Bethesda, MD (Hybrid)LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies, including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years, LCG has brought digitization and innovation to the Health and Human...


  • Bethesda, Maryland, United States Herdt Consulting Full time

    PurposeThe Proposal Coordinator/Technical Writer supports general technical writing/editing and proposal development through coordination and collaboration with Herdt and partner company technical subject matter experts (SMEs), program/project managers, and other contract support and execution resou


  • Bethesda, Maryland, United States Herdt Consulting Inc Full time

    The Proposal Coordinator/Technical Writer supports general technical writing/editing and proposal development through coordination and collaboration with Herdt and partner company technical subject matter experts (SMEs), program/project managers, and other contract support and execution resources. The ideal candidate will have proven success in a technical...

  • Cloud Security SME

    2 weeks ago


    Bethesda, Maryland, United States Acclaim Technical Services Full time

    Acclaim Technical Services, founded in 2000, is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC...


  • Bethesda, Maryland, United States Kforce Inc Full time

    RESPONSIBILITIES:Kforce has a client that is seeking a Communications/Technical Editor, Senior in Bethesda, MD.Duties Include: Communications/Technical Editor, Senior will independently execute technical writing activities in support of the Knowledge Management (KM) strategy, planning, execution, and reporting Take detailed notes and facilitate meetings as a...


  • Bethesda, Maryland, United States Kforce Inc Full time

    RESPONSIBILITIES:Kforce has a client that is seeking a Communications/Technical Editor, Senior in Bethesda, MD.Duties Include: Communications/Technical Editor, Senior will independently execute technical writing activities in support of the Knowledge Management (KM) strategy, planning, execution, and reporting Take detailed notes and facilitate meetings as a...

  • Sr Manager AP Support

    2 weeks ago


    Bethesda, Maryland, United States HMSHost Full time

    With a career at HMSHost, you really benefit We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Free parking and onsite fitness center Wellbeing Support Program Training and exciting career growth opportunities...

  • Sr Manager AP Support

    1 month ago


    Bethesda, Maryland, United States HMSHost Full time

    With a career at HMSHost, you really benefit We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Free parking and onsite fitness center Wellbeing Support Program Training and exciting career growth opportunities...

  • Sr Manager AP Support

    1 month ago


    Bethesda, Maryland, United States HMSHost Full time

    With a career at HMSHost, you really benefit We offer: Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay 401(k) retirement plan with company match Company paid life insurance Tuition reimbursement Free parking and onsite fitness center Wellbeing Support Program Training and exciting career growth opportunities...


  • Bethesda, Maryland, United States NIH-NCBI Full time

    OverviewBlack Canyon Consulting (BCC) is searching for a Technical Lead - Program Principal Engineer to support our work for the National Center for Biotechnology Information (NCBI) at the National Library of Medicine (NLM), an institute of the National Institutes of Health. This opportunity is full time and onsite at the NIH-NCBI in Bethesda, MD and/or...

  • Software Developer

    2 weeks ago


    Bethesda, Maryland, United States Acclaim Technical Services Full time

    Software Developer (Systems Software) - Bethesda - FSP ATS is seeking a Software Developer to support our Luke contract with the Office of the Director of National Intelligence (ODNI). You will support software architecture development, requirements analysis, process execution and evaluation, selection, and evaluation of COTS/GOTS tools, and integration...


  • Bethesda, Maryland, United States The MIL Corporation Full time

    Job Description:Customer Service Representative UA Primary Duties & ResponsibilitiesJob SummaryThe Customer Service Representative's (CSR) role is to provide superior customer service.Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems.Through training, CSR's focus on...


  • Bethesda, Maryland, United States Marriott Full time

    Job DescriptionJOB SUMMARYCome join a dynamic team on the world-class Marriott Bonvoy apps. As Mobile Production Support Manager, you will be responsible for the monitoring, communication, tracking and resolution of Production Support issues for the Bonvoy Mobile Apps (iOS and Android). This entails strong partnership, collaboration and communication across...


  • Bethesda, Maryland, United States SAG-AFTRA Full time

    Business Representative (Washington-Mid Atlantic Local)LocationUS-MD-BethesdaJob ID CategoryContractsReports ToMANAGER, ENTERTAINMENT CONTRACTS & LOCAL ADMIFLSA StatusExemptTypeRegular Full-TimeSalary Range$62,407.80 annuallyDepartmentWashington-Mid Atlantic LocalShift9:00am-5:00pmUnion RepresentationNon-RepresentedUnion CodeN/AOverviewWho We Are SAG-AFTRA...


  • Bethesda, Maryland, United States Military Treatment Facilities Under Dha Full time

    Coordinate with the Physical Evaluation Board Liaison Officer (PEBLO) and arrange for medical information from the medical service treatment record, Medical Evaluation Board (MEB) and Veteran Affairs (VA) providers. Submit written and verbal instructions through each step of the disability evaluation system process. Prepare documentation for service members'...

  • Support Associate

    1 month ago


    Bethesda, Maryland, United States Chico's FAS, Inc. - Retail Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautifulPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations...

  • Support Associate

    1 month ago


    Bethesda, Maryland, United States Chico's FAS, Inc. - Retail Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individualityPOSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...

  • Support Associate

    1 month ago


    Bethesda, Maryland, United States Chico's FAS Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.POSITION OBJECTIVE:The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...