Computer Assistant

4 weeks ago


Bismarck, North Dakota, United States Wipro Limited Full time
Job SummaryThe award winning UITS Support Center is currently hiring a full-time Consultant to join our team. Consultants in this position gain valuable client service experience and technical knowledge that will improve their career marketability.

Numerous former Consultants have moved on to higher-level positions within the Support Center and other groups within UITS and the university.

This position provides tier 1 technical assistance to students faculty and staff via phone chat email and walk-in.
We are committed to providing excellent customer service during every single client contact. Our support is available 24 hours a day 7 days a week.

Department-Specific Responsibilities Provides support to clients to resolve problems for multiple service areas including but not limited to Desktop and mobile computing device platforms (including Windows macOS iOS Android and others).

Central systems (email learning management systems storage platforms etc.). Campus networking (wired and wireless connectivity). Uses all available tools to assist in problem solving. Research answers when not immediately knowledgeable using online resources.

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