Appliance Service Repair Supervisor

2 months ago

Minneapolis, Minnesota, United States CenterPoint Energy Full time

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Center Point Energy is looking for a Appliance Service Repair Supervisor (HSP)to join our Team, located in Minneapolis, Minnesota.

You will have the ability to:Provides direction for Home Service Plus field operations, ensuring a quality service system by developing and coaching technicians to achieve desired performance relating to productivity, customer satisfaction, sales, safety and emergency response in a cost-effective manner.

Essential Functions
  • Observes, coaches and improves employee performance by establishing and communicating clear expectations and standards of performance and by monitoring and evaluating individual and team performance.
  • Conducts timely, effective performance discussions and establish and implement plans to meet employee needs and enhance company performance. Build employee's capacity to manage their own jobs through appropriate delegation of authority.
  • Manages Appliance Service field teams' activities to achieve highest quality of service and satisfaction for our customers in a cost-effective manner.
  • Promotes and sells Appliance Service programs and services through staff to support overall company objectives. Establish team controls, monitor plans and recommend and implement changes that create added value for our customers.
  • Facilitates team building of direct reports through participatory management practices.
  • Initiates regular contact with customers to understand their needs and expectations and to build positive relations. Resolve customer complaints in a timely win-win manner.
  • Implements and administers policies and procedures to ensure a safe environment for our customers, employees and the general public to include supervising emergency situations, assuming weekend, night and call-out duty as required, promoting safety awareness to employees and assuring the availability of safety equipment.
  • Develops and demonstrates knowledge of utility facilities to support field personnel required to perform utility work, including emergency response.
  • Recruits and hires competent staff to ensure complementary team building. Promote and implement the affirmative action program to include developing and achieving goals.
Education Description
  • Requires a 2 year Associate Degree or a combination of education and experience which provides equivalent knowledge.
Experience
  • Requires a minimum of 3 years' experience in an environment dealing directly with customer service. Supervisory experience or demonstrated leadership ability.
Physical Requirements
  • Able to communicate either written and verbal communications either in person or through technical equipment such as telephone.
  • Able to demonstrate and apply the manual dexterity to operate a personal computer and common office equipment.
  • Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
  • Able to operate a motor vehicle and drive a motor vehicle daily or for extended time periods, in a safe manner, and enter/exit vehicle unassisted.
  • Able to sit, stand or walk for long periods of time.
Working Conditions
  • Required to participate in CenterPoint Energy's Emergency Operation Plan (EOP).
  • Able to be included in random drug screen pool required for DOT safety sensitive positions.
  • Able to handle emergency situations, including possible exposure to gaseous atmospheres on occasion.
  • Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.
  • Able to work in a fast-paced environment.

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

  • Competitive pay
  • Paid training
  • Benefits eligibility begins on your first day
  • Transit subsidies
  • Flexible work schedule, paid holidays and paid time off
  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
  • Professional growth and development programs including tuition reimbursement
  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time
Posting Start Date: 07/15/2024
Posting End Date: 07/26/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR * a), a), and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

#LI-CNP



CenterPoint Energy is an Equal Opportunity Employer looking to employ and advance in employment qualified minorities, females, people with disabilities, and veterans.

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