Current jobs related to Technology Incident Capability Lead - Atlanta, Georgia - Truist Financial

  • Software Engineering Team Lead

    6 days ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job OverviewIncident IQ is seeking an experienced Engineering Manager to lead one of our C# development teams in enhancing our top-tier cloud-based SaaS application.The ideal candidate will be able to understand and navigate technical discussions, motivate the team to achieve the best business results, and provide a structured career path for all team...

  • Sales Engineer

    4 weeks ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Sales EngineerIncident IQ is seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will play a critical role in supporting our field sales team to meet and exceed ARR targets from new account acquisition and current customer expansion.The ideal candidate will have a persuasive communication style and a knack for making...

  • Sales Engineer

    7 days ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job DescriptionIncident IQ is a dynamic, fast-growing company that provides innovative cloud-based software for K-12 schools. We are seeking a highly skilled Sales Engineer to join our team and support our field sales team in meeting and exceeding ARR targets.The ideal candidate will have a persuasive communication style and a knack for making complex...

  • Senior Cloud Architect

    1 month ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Senior Cloud ArchitectIncident IQ is seeking a highly skilled Senior Cloud Architect to join our architecture team. As a key member of our team, you will be responsible for designing and building cloud-native applications, microservices, and platform solutions that prioritize security, reliability, and scalability.Job SummaryThe Senior Cloud...

  • Sales Engineer

    4 weeks ago

    Atlanta, Georgia, United States Incident IQ LLC Full time

    Sales Engineer Job DescriptionAt Incident IQ LLC, we are seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will play a critical role in supporting our field sales team to meet and exceed ARR targets from new account acquisition and current customer expansion.Key Responsibilities:Collaborate with field sales reps to understand...

  • Account Representative

    1 month ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Account RepresentativeIncident IQ is seeking a highly motivated and results-driven Account Representative to join our team. As an Account Representative, you will be responsible for identifying, qualifying, and closing new business opportunities within your assigned territory.Key Responsibilities:Meet and exceed sales results - new ARR...

  • Software Developer

    4 weeks ago

    Atlanta, Georgia, United States Incident IQ Full time

    About Incident IQIncident IQ is a rapidly-growing SaaS platform aimed at the K12 market, currently serving over 20 million users. Our platform plays an integral role in leveraging technology to support education.Job SummaryWe are seeking an experienced C#.NET Software Engineer to join one of our teams building new features and enhancing our top-tier...

  • Gainsight PX Data Analyst

    2 days ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job DescriptionCompany OverviewIncident IQ is a leading provider of SaaS service management platforms for K-12 schools. Our mission is to revolutionize operational support activities to better serve students and drive instructional efficiencies.Gainsight PX Data Analyst RoleWe are seeking a skilled Gainsight PX Data Analyst to join our Product team. The...

  • Account Representative

    3 days ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job Title: Account RepresentativeIncident IQ is seeking a highly motivated and results-driven Account Representative to join our team. As an Account Representative, you will be responsible for identifying, qualifying, and closing new business opportunities within assigned territories.Key Responsibilities:Meet and exceed sales targets by acquiring new...

  • Incident Response Sales Program Lead

    1 month ago

    Atlanta, Georgia, United States Palo Alto Networks Full time

    Job Title: Incident Response Sales Program LeadAt Palo Alto Networks, we're seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team. As a key member of our sales operations team, you will play a critical role in supporting the sales team in delivering exceptional customer experiences and driving business growth.Key...

  • Senior Architect

    1 month ago

    Atlanta, Georgia, United States Incident IQ LLC Full time

    Senior Architect Job DescriptionIncident IQ LLC is seeking a highly skilled Senior Architect to join our architecture team. As a key member of our team, you will be responsible for designing and building cloud-native applications, microservices, and platform solutions that prioritize security, reliability, and scalability.Key Responsibilities:Collaborate...

  • Senior Cloud Architect

    7 days ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job DescriptionIncident IQ is a dynamic, fast-growing company that provides innovative cloud-based software solutions for K-12 schools. We are seeking a highly skilled Senior Cloud Architect to join our architecture team and play a key role in shaping the future of our rapidly growing SaaS platform.The ideal candidate will have strong expertise in cloud...

  • Incident Response Sales Program Lead

    3 weeks ago

    Atlanta, Georgia, United States Palo Alto Networks Full time

    Job Title: Incident Response Sales Program LeadAt Palo Alto Networks, we're committed to creating a more secure digital world. As an Incident Response Sales Program Lead, you'll play a critical role in helping us achieve this mission.About the RoleThis is a unique opportunity to partner closely with Unit 42 Incident Response sales leaders, Unit 42...

  • ServiceNow Capability Director

    3 days ago

    Atlanta, Georgia, United States Slalom Full time

    Job Title:DirectorJob Summary:We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape.Key Responsibilities:Lead, develop, and expand the ServiceNow capability within Slalom.Contribute to and execute a strategic vision for the practice to...

  • Incident Response Sales Program Lead

    1 week ago

    Atlanta, Georgia, United States Palo Alto Networks Full time

    Job Title: Incident Response Sales Program LeadAbout the RoleWe are seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team at Palo Alto Networks. As a key member of our sales operations team, you will be responsible for partnering with our sales leaders, consultants, clients, and partners to assist with contracting,...

  • Business Capability Expert

    2 days ago

    Atlanta, Georgia, United States SAP, SE Full time

    Key Responsibilities:As a Value Advisor at SAP, you will be responsible for defining the value proposition of SAP capabilities to customers. This involves ensuring that the promised value is tracked and refined according to the customer's priorities. Your work will focus on SAP capabilities, customer engagement, industry, business, IT, leadership,...

  • Implementation Specialist

    4 weeks ago

    Atlanta, Georgia, United States Incident IQ Full time

    Job DescriptionIncident IQ is a dynamic, fast-growing company that provides innovative cloud-based software solutions to K-12 school districts. We are seeking a highly skilled Implementation Specialist to join our team.Key Responsibilities:Lead and manage Client Onboarding projects for Incident IQ cloud software products and related services from after sale...

  • Incident Response Sales Program Lead

    4 weeks ago

    Atlanta, Georgia, United States Palo Alto Networks Full time

    Join Our TeamIncident Response Sales Program LeadPalo Alto Networks is seeking a highly skilled and experienced Incident Response Sales Program Lead to join our team. As a key member of our sales operations team, you will be responsible for partnering with Unit 42 Incident Response sales leaders, consultants, clients, cyber insurance providers, and...

  • Incident Resolution Specialist

    1 month ago

    Atlanta, Georgia, United States Synovus Full time

    Incident Management RoleSynovus is seeking an experienced professional to manage and plan the resolution of production issues with serious consequences for the company or its customers.Key ResponsibilitiesLead incident response actions for critical outages and incidents across the entire enterprise. Facilitate response actions for customer-facing 24/7...

  • Major Incident Resolution Specialist

    2 weeks ago

    Atlanta, Georgia, United States CRH Full time

    Job Title: Major Incident AnalystCRH Americas Materials, a leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete, and paving and construction services in North America, is seeking a skilled Major Incident Analyst to support its 24/7 IT department. The successful candidate will play a critical role in ensuring the timely...

Technology Incident Capability Lead

2 months ago

Atlanta, Georgia, United States Truist Financial Full time
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:
Regular

Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following

Job Description:


Resolves highly complex technical issues for Truist's Network applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • ServiceNow Incident Module Enhancement Ingestion and Backlog Support
  • Incident Management Capability Roadmap Development
  • Governance and oversight for the Incident Management Capability
  • Develop and manage Incident Management Metrics, e.g. KPIs
  • Develop and support SN Knowledge Management documentation
  • Develop and support Incident Management Policy, Standard, and Procedures
  • Host ITSM capability partnership meetings
  • Support and track Incident Management capability maturity efforts and milestones
  • Develop ServiceNow reports and dashboards
  • Management of audit remediation tasks related to Incident Management
QUALIFICATIONS
Required

Qualifications:


The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree and eight years of experience in development or production support or an equivalent combination of education and work experience.
  • Deep specialized and/or broad functional knowledge.
  • Sound understanding of business and organizational strategies and processes.
  • Ability to interpret internal and external business challenges and recommend best practices.
  • Ability to lead complex projects.
  • Sophisticated analytical skills and the ability to solve complex technical and business problems.
  • Ability to influence others at senior levels to adopt a new perspective.
Preferred

Qualifications:



  • Master's degree or MBA and ten years of experience or an equivalent combination of education and work experience.
  • Banking or financial services experience
  • Microsoft Office product/suite skills
  • Excellent Communication skills (verbal and written)
  • IT Service Management experience
  • Knowledge/Experience with report development (ServiceNow)
  • Microsoft SharePoint administration
  • ServiceNow Performance Analytics
  • VIVID Charts experience
  • Knowledge/Experience with report development (Power BI, Excel)
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting
Frequently (25% - 50% of the time)
Lifting
Up to 25 lbs.
Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Availability
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Travel
Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Estimated Salary:
$20 to $28 per hour based on qualifications.